What is the best advice for American if they face the following situation? They have received convincing data that this manufacturer has had some quality issues with the bikes that they produce.
A) Go to the plant and instruct the plant manager to fix the bike before shipping.
B) Ignore the problem until there are more consumer complaints.
C) Drop the manufacturer as a supplier given the faulty quality of the bikes.
D) Gently ask the plant manager for advice by taking the plant manager for a ride and asking if other bikes rattle.
E) none of the above.
Correct Answer:
Verified
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