What is the CRM "Ecosystem"?
A) green marketing
B) a privacy-oriented company, plus its data warehouse
C) integration of back-office and front-office through data exchange, systems, and business processes
D) the network of prospects, customers, CCC personnel, and data
E) company-customer relationships through the customer life cycle
Correct Answer:
Verified
Q62: The strongest relationship is with a
A)partner.
B)acquaintance.
C)friend.
D)value added
Q63: Acquaintance relationships are
A)based on satisfaction.
B)based on above-parity
Q64: Friendly relationships are
A)based on satisfaction.
B)based on product
Q65: Partner relationships are
A)never based on a structural
Q66: Why are CRM systems being extensively used
Q67: CRM enhances a firm's ability to be
Q68: CRM enables companies to do all of
Q69: Peppers' and Rogers' four basic steps in
Q70: Learning relationships are
A)based on the fact that
Q72: Which of the following is NOT a
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