Company 3E measures would NOT include which of the following?
A) first contact resolution
B) revenue per CRM dollar
C) time to resolution
D) time spent in generating targeted promotions
E) all are 3E measures
Correct Answer:
Verified
Q51: SERVQUAL relates to the five dimensions that
Q52: If an airline sent out 1 million
Q53: Share of category is based on which
Q54: Of 100,000 customers who were active in
Q55: Defection indicators would NOT include which of
Q57: Customer Equity is the CLV
A)of all the
Q58: The drivers of value equity are
A)the 4Ps.
B)price,
Q59: The drivers of brand equity are
A)the 4Ps.
B)brand
Q60: The drivers of relationship equity are
A)satisfaction.
B)the 4Ps.
C)company
Q61: Customer's Experience Cycle involves
A)satisfaction with the extended
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