As manager on duty, Alex is notified by one of his servers that a child has vomited on his table and it has spread onto the floor. The child's mother has used napkins to absorb some of the vomit. How should Alex handle this type of situation?
A)Allow the mother to continue cleaning the vomit up, and direct his server to spray the area with a kitchen cleaning disinfectant.
B)Put up a cautionary sign, direct his server to mop the floor, and allow customers to be seated after the family leaves.
C)Direct his server to clean the affected surfaces, sanitize the affected surfaces, and reseat any guests who are in the immediate area of the incident.
D)Allow the mother to continue cleaning and then ask them to leave.

Question

Quizplus · Accepted Answer

Alex should direct his server to clean and sanitize the affected surfaces and to reseat any guests who are in the immediate area of the incident anytime a customer vomits or has diarrhea in his facility. While the child's mother means well by attempting to clean the vomit, she is not properly equipped to fully clean and sanitize the area and may risk contaminating other surfaces in the process. The substances should be contained, cleaned, and surfaces sanitized well before any other customers be allowed to use the area to prevent contamination or spreading diseases such as Norovirus. Also any customers in the area of the incident should be moved as soon as possible, both as a courtesy to their dining experience as well as for their protection.

As Manager on Duty, Alex Is Notified by One of His