One of the techniques for dealing with severely disturbed callers is to reflect their disturbed feelings and share their delusions.

Question

One of the techniques for dealing with severely disturbed callers is to reflect their disturbed feelings and share their delusions.​

Quizplus · Accepted Answer

Reflecting a caller's disturbed feelings and sharing their delusions can reinforce their unhealthy thought patterns and behaviors. It is important to listen empathetically and try to understand their perspective, but it is not appropriate to reinforce or validate their delusions. A better approach may be to acknowledge their feelings, direct them towards resources for help and support, and try to help them work through their thoughts and emotions in a healthy way.

One of the Techniques for Dealing with Severely Disturbed Callers