At times the telephone worker may have to provide sexual information and resources regarding sexual behavior to a caller.
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Q15: Lots of times complaining callers who question
Q16: Because establishing psychological contact is so important
Q17: Pranksters should be hung up on immediately
Q18: One of the techniques for dealing with
Q19: One reason telephone counseling works is because
Q21: Of the following reasons for the use
Q22: Which of the following strategies would not
Q23: In dealing with dependent callers the worker
Q24: Predispositioning is one of the most important
Q25: Volunteers are effective crisis line workers because
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