Question 1

You work as the help desk support technician at abc Ltd. The abc Ltd network consists of a single active directory domain named abc.com. You are supporting a user who is trying to log on to her bank account to make some financial transactions. She repeatedly says that she is typing <http://www.mybank.com>, but is not able to get the login page. Which of the following should you do to help her log in to her bank account?
A)Ask her to type https://www.mybank.com in the Address bar.
B)Install the digital certificate for the Wide World Importers Web site into Internet Explorer.
C)Ask her to clear her cookies in Internet Explorer.
D)Lower the security level for the Internet zone.

Accepted Answer

You should ask her to type <https://www.mybank.com> in the address bar.
Key Takeaway: Websites that perform secure, confidential financial transactions or exchange of data are equipped with SSL. SSL encrypts the communication between the server and the client. When using a website that is SSL enabled, you must always type https instead of http, where 's' stands for secure.

Question 2

David is working as a desktop technician at his organization. Today he is assisting a user who is trying to send him a Remote Assistance invitation from his computer. The user sends a Remote Assistance invitation from her second phone line while on the call with David. She gets disconnected from her ISP, but David receives and accepts the invitation. However, David cannot look at the user's desktop. Which of the following should David do to help the user through the Remote Assistance utility?
A)Add her domain user account to the Remote Desktop Users group.
B)Ask her to restart her computer and start the Remote Assistance utilty.
C)Ask him to reconnect her ISP and send another Remote Assistance invitation.
D)Select the Allow users to connect remotely to this computer check box.

Accepted Answer

David should ask her to reconnect her ISP and send another Remote Assistance invitation.
Key Takeaway: Remote Assistance uses IP addresses to help see the user's computer. ISP's generally use DHCP to assign an IP address to the customer. So even though David received an invitation and accepted it, his response did not reach the user, because the IP address was changed. So the user must be assisted while she is connected to the ISP.

Question 3

Four users have placed their documents in a local Shared Documents folder. They want to be able to have the necessary permissions to read, write, and manage all files and folders in Shared Documents. Currently, they have Full Control permission only on the files and folders that they place in Shared Documents.
Which of the following should you do to enable what they wish?
A)Modify the permissions on Shared Documents so that the Users group has Change permission and Read permission.
B)Instruct each user to modify the permission on the folders they create so that the Owner user has Full Control permission.
C)Instruct each user to modify the permission on the folders they create so that the Owner user has Change permission and Read permission.
D)Modify the permissions on Shared Documents so that the Users group has Full Control permission.

Accepted Answer

You should modify the permissions on Shared Documents so that the Users group has Full Control permission.
Key Takeaway: Shared folder permissions are used to restrict access to a folder or file that is shared over the network. Folder sharing is normally used to grant remote users access to files and folders over the network. If you have to grant a user all rights (read, write, edit, delete), the user needs to have full permissions.
Shared folder permissions do not have as many permission options as NTFS permissions. The only shared folder permissions that can be assigned to users/groups are Read, Change, or Full Control.

Question 4

You are working as an IT administrator at your organization. One of the employees tries to do some financial transactions from her online banking account. She reports that she receives the following error message: "Cannot load the page, please contact your system administrator." However, she can access other Web sites. Which of the following could be a cause for this error message?
A)The physical network connection is faulty.
B)Port 443 or HTTPS on the firewall is disabled.
C)The TCP/IP stack has been corrupted.
D)Port 80 or HTTP on the firewall is disabled.

Accepted Answer

This error message is due to the fact that port 443 pr HTTPS on the firewall is disabled.
Key Takeaway: HTTPS is a URI scheme that signals the browser to use an added encryption layer of SSL/TLS to protect traffic. SSL is suited for HTTP since it can provide some protection, even if only one side of the communication is authenticated. HTTPS connections are used for payment transactions on the World Wide Web and for sensitive transactions in corporate information systems. HTTPS uses TCP port 443. In this case, if this port is blocked, the firewall should be re-configured to open this port.

Question 5

Which of the following ICF options allows you to inspect outgoing traffic?
A)Configure the relevant ICF settings.
B)Map the outgoing traffic port to the LAN interface.
C)Check Outgoing Connections.
D)ICF cannot inspect any outgoing traffic.

Accepted Answer

ICF cannot inspect any outgoing traffic.
Key Takeaway: Windows XP's Internet Connection Firewall, or ICF, protects your network against undesired incoming traffic from the Internet. It creates a protective barrier between your network and the Internet, only passing through traffic that you've requested. It can be enabled or disabled on each dial-up, LAN, or high-speed Internet connection in the Network Connections folder. However, it cannot inspect any outgoing traffic from the computer.

Question 6

You need to ensure that Internet Explorer on your computer automatically establishes a connection to the Internet. Which of the following should you configure in Internet Options?
A)Configure the LAN settings to automatically detect settings.
B)Configure the connection settings to dial whenever a network connection is not present.
C)Configure the connection settings to always dial the default connection.
D)Configure the dial-up settings to never dial a connection.

Accepted Answer

You should configure the connection settings to always dial the default connection.
Key Takeaway: Always dial the default connection is used when you have a single mode of Internet connection that is dial-up. Never dial a connection is used to avoid dialer issues when using a broadband connection. Dial whenever a network connection is not present is used when the user has two modes of Internet access, dial-up and broadband Internet. This option dials a connection whenever it does not detect a network or broadband connection.

Question 7

You are assisting a user who has issues with his computer acting strangely when it goes to Standby mode. The computer sometimes fails to come out of the Standby mode. Which of the following should you check to get this issue fixed?
A)Update the computer's physical memory.
B)Disable APM in Windows XP Professional.
C)Optimize the time-out settings in your BIOS Setup program.
D)Disable Standby mode in Power Options.

Accepted Answer

To get this problem fixed, you should optimize the time-out settings in your BIOS Setup program.
Key Takeaway: If you have configured your computer to use APM for power management and it fails to come out of standby, you should check the time-out settings in your BIOS Setup program. There are some thresholds set for these time-out settings. If these thresholds are lower than the ones set in the Power Options Wizard, the computer may not come back from the Standby mode.

Question 8

You want to be able to distinguish encrypted files from unencrypted ones. Which of the following can help you accomplish this?
A)Set the folder options to show encrypted files in color.
B)Set the folder options to show encrypted files larger in size.
C)Set the folder options to show encrypted files smaller in size.
D)Set the folder options to show encrypted files as blurred.

Accepted Answer

You should set the folder options to show the encrypted files in color.
Key Takeaway: To change the color of the file listing for encrypted files, double-click My Computer, and then click Folder Options on the Tools menu. Click the View tab. Click to select the Show encrypted or compressed NTFS files in color check box, and then click OK.

Question 9

You are assisting a user whose taskbar has moved from the bottom of his desktop to the top of his desktop. He wants the taskbar to be back at the bottom of his desktop. Which of the following should you do to get the task bar back in place?
A)Ask him to unlock the taskbar.
B)Ask him to configure the taskbar to use the Classic Start menu.
C)Restart the computer by using the last known good configuration.
D)Ask him to Drag and drop the taskbar to the bottom of the desktop.

Accepted Answer

To get the taskbar to the bottom of the desktop, you should ask him to drag and drop the taskbar to the bottom of the desktop.
Key Takeaway: The user must have accidentally dragged and dropped the taskbar to the top of the screen. To place it back in its original location, drag and drop it to the bottom of the desktop. As long as the task bar is not locked, you can move the taskbar to any side of the screen.

Question 10

David is assisting a user who complains that his taskbar is not visible at times. Which of the following should you do to ensure that he can see the taskbar at all times?
A)Lock the taskbar.
B)Uncheck the auto-hide feature for the taskbar.
C)Increase your screen resolution.
D)Decrease your screen resolution.

Accepted Answer

To ensure that the user can see the taskbar at all times, you must uncheck the auto-hide feature for the taskbar.
Key Takeaway: The user must have accidentally checked the auto-hide taskbar feature in the Taskbar Properties. This will hide the taskbar and push it to the bottom of the screen, where it is no longer visible. The user can see the task bar only when he moves the mouse to the bottom of the screen. To disable this feature, uncheck the auto-hide feature in the taskbar.

Question 11

Which of the following accurately specifies the reason why the Standby feature is not preferred over the Hibernation feature?
A)It requires more disk space.
B)It requires less disk space.
C)It needs multiple processors.
D)It tends to lose data if there is a power outage.

Accepted Answer

Standby feature is less preferred than the hibernation feature, because the Standby mode tends to lose data during a power outage.
Key Takeaway: Standby turns off power consuming components, like the hard disks and monitor, and switches the computer to a low power state. Any contents of memory and unsaved desktop settings are lost. Hibernation saves state information by writing a hibernation file, which contains the contents of the memory and is thus the same size as the total RAM. Since Standby mode saves data on the memory that is volatile, if there is a power outage, all data will be lost.

Question 12

Which of the following could be useful if you use the Standby mode frequently?
A)RAID
B)SCSI
C)UPS
D)Hibernate

Accepted Answer

You should consider using a UPS if you use the Standby mode frequently.
Key Takeaway: We know that Standby saves data on the physical memory. So if power goes OFF, you lose all the data. Hence, it is safe to have a UPS that can provide enough time to properly save and shutdown your computer.

Question 13

Which of these categories in a Control Panel's category view will host the Power Options Wizard?
A)Accessibility Options
B)Performance and Maintenance
C)Security Center
D)Appearance and Themes

Accepted Answer

The Performance and Maintenance view hosts the Power Options Wizard.
Key Takeaway: The other options hosted by the Performance and Maintenance category are Accessibility Options, Power Options, System, and Scheduled Tasks.

Question 14

Which of the following shortcut keys should you use to display the IE Favorites Explorer bar?
A)Ctrl+F
B)Ctrl+I
C)Ctrl+A
D)Ctrl+B

Accepted Answer

You should use the CTRL+I shortcut to display the IE Favorites Explorer bar.
Key Takeaway: To display the Favorites Explorer bar, you can do one of the following: Choose View, Explorer Bar, Favorites, Press Ctrl+I, or Click the Favorites button on the Standard Buttons toolbar.

Question 15

Which of the following should you do to ensure that only plain text e-mails are sent to the intended recipients using Outlook Express?
A)Change to the recipients' records in the address book.
B)Change the sending options of Outlook Express.
C)Change the server options of Outlook Express.
D)Change the e-mail options of Outlook Express.

Accepted Answer

You should change the recipients' records in the address book to be able to send only plain text e-mails.
Key Takeaway: To ensure that a recipient receives only plain text e-mails, you should open the recipient's record in Address Book by double-clicking the entry or by right-clicking it and choosing Properties. Select the Name tab and then select Send E-mail Using Plain Text Only.

Question 16

Which of the following specifies the default time interval for Outlook Express to check e-mail?
A)1 minute
B)15 minutes
C)30 minutes
D)40 seconds

Accepted Answer

By default, Outlook Express checks for mail every 30 minutes.
Key Takeaway: You can have Outlook Express automatically check for new mail at different time intervals. To do this, you should open the Tools menu. Click Options and then click the General tab. Under General Settings, put a check mark in the Check for new messages every box, and select a time interval. Click OK to save your settings.

Question 17

Which of the following specifies the percentage of disk space reserved for web caching using IE?
A)6% of total disk space
B)50% of total disk space
C)3% of total disk space
D)15% of total disk space

Accepted Answer

By default, 3 % of total disk space is reserved for web caching using IE.
Key Takeaway: By default, Temporary Internet Files are stored in various subfolders of the hidden system folder %UserProfile%\Local Settings\Temporary Internet Files. By default, Internet Explorer reserves a maximum of about 3 percent of the space on your system disk for the Web cache. To change the size of your cache, in the Tools menu, click Internet Options. The Internet Options box should open to the General tab. On the General tab, in the Temporary Internet Files section, click the Settings button. This will open the Settings box. In the Settings box, under Amount of disk space to use, you can slide the bar to the right to increase the amount of disk space used by your Temporary Internet Files folder. Click OK and then click OK again.

Question 18

Which of the following specifies the format of electronic business cards that are exchanged via e-mail?
A)bus
B)vcf
C)bcd
D)vac

Accepted Answer

The vcf extension is used to exchange the business cards via e-mail.
Key Takeaway: The vcf file extension is used to exchange electronic business cards that are exchanged via e-mail. To send the business card, select your record in Address Book, and choose File, Export, and Business Card.

Question 19

You are assisting a customer who wants to stop any third-party program from temporarily storing plaintext passwords in the paging file. Which of the following should be done?
A)Set the data value of the Clear Page File at Shutdown in the registry key to 0.
B)Set the data value of the Clear Page File at Shutdown in the registry key to -1.
C)Set the data value of the Clear Page File at Shutdown in the registry key to 1.
D)Set the data value of the Clear Page File in the registry key to 1

Accepted Answer

You should set the data value of the Clear Page File at Shutdown in the registry key to 1.
Key Takeaway: Some third-party programs temporarily store plain text passwords or other sensitive information in memory. This information can sometimes be present in the paging file. Clearing the paging can increase the security of data on a computer while Windows is not running. Once you have changed the registry key value, restart the computer for the changes to take effect.

Question 20

Which of the following parameters should you use to force Setup to copy all the necessary boot files and temporary Setup files to a drive and mark the partition as active?
A)/winnt
B)/syspart
C)/sysset
D)/local

Accepted Answer

You should use the /syspart command to force Setup to copy all the necessary boot files and temporary Setup files to a drive and mark the partition as active.
Key Takeaway: The /syspart parameter for Winnt32.exe causes the Setup to copy all the necessary boot files and temporary Setup files to a drive and mark the partition as active. You can then install the drive in another computer, turn the computer on, and continue with Setup.

Quiz 1: Microsoft Certified Desktop Support Technician (MCDST)

Which of the following ICF options allows you to inspect outgoing traffic?

You need to ensure that Internet Explorer on your computer automatically establishes a connection to the Internet. Which of the following should you configure in Internet Options?

You are assisting a user who has issues with his computer acting strangely when it goes to Standby mode. The computer sometimes fails to come out of the Standby mode. Which of the following should you check to get this issue fixed?

You want to be able to distinguish encrypted files from unencrypted ones. Which of the following can help you accomplish this?

You are assisting a user whose taskbar has moved from the bottom of his desktop to the top of his desktop. He wants the taskbar to be back at the bottom of his desktop. Which of the following should you do to get the task bar back in place?

David is assisting a user who complains that his taskbar is not visible at times. Which of the following should you do to ensure that he can see the taskbar at all times?

Which of the following accurately specifies the reason why the Standby feature is not preferred over the Hibernation feature?

Which of the following could be useful if you use the Standby mode frequently?

Which of these categories in a Control Panel's category view will host the Power Options Wizard?

Which of the following shortcut keys should you use to display the IE Favorites Explorer bar?

Which of the following should you do to ensure that only plain text e-mails are sent to the intended recipients using Outlook Express?

Which of the following specifies the default time interval for Outlook Express to check e-mail?

Which of the following specifies the percentage of disk space reserved for web caching using IE?

Which of the following specifies the format of electronic business cards that are exchanged via e-mail?

You are assisting a customer who wants to stop any third-party program from temporarily storing plaintext passwords in the paging file. Which of the following should be done?

Which of the following parameters should you use to force Setup to copy all the necessary boot files and temporary Setup files to a drive and mark the partition as active?