Question 1

David is assisting a user who needs to configure the file extension settings on his computer. He wants to be able to distinguish between the different valid file types and any malicious scripts that pose as these file types. Which of the following should David instruct the user to do?
A)Select the Show hidden files and folders option button.
B)Select the Display the full path in the title bar check box.
C)Clear the Hide protected operating system files (Recommended) check box.
D)Clear the Hide extensions for known file types check box.

Accepted Answer

David should instruct the user to clear the Hide extensions for known file types check box.
Key Takeaway: Clearing the Hide extensions for known file types check box is a very effective way to ensure that you do not open any unknown scripts on your computer. If you check this check box, a file data.doc.scr may look like a data.doc. Clearing this will show you the actual file extension. To clear this check box, select Folder Options from the Tools menu on Windows Explorer. Click the View tab. Under Advanced settings, uncheck the Hide extensions for known file types check box. Click Apply and then click OK.

Question 2

Which of the following features of Outlook Express allows multiple users to send and receive mail using separate accounts?
A)Group Sharing
B)Multiple accounts
C)Identities
D)Virtual account

Accepted Answer

The Identities feature allows multiple users to send and receive mail using separate accounts.
Key Takeaway: If you have more than one person who uses the same computer for e-mail, each person can have a separate message store in Outlook Express. Each person can have separate messages, contacts, and personal settings. This can be done by creating multiple identities and switching between those identities without shutting down your computer or losing your Internet connection. For people to keep their e-mail completely separate, you need to configure each identity with a separate e-mail account. If you create a new identity for a new person, but you do not configure this new identity with any e-mail accounts, the identity does not receive any e-mail messages.

Question 3

Which of the following features is available with IIS, included with Windows XP Professional?
A)Application recycling
B)Content expiration
C)Bandwidth throttling
D)IP address and domain name restrictions

Accepted Answer

The Content Expiration feature is available with IIS, included with Windows XP Professional.
Key Takeaway: Using the content expiration feature, you can configure IIS to ensure that obsolete information isn't cached by proxies or Web browsers. You can configure Web site content to automatically expire at any time. When content expiration is enabled, the Web browser compares the current date to the expiration date to determine whether to display a cached page or request an updated page from the server.

Question 4

Which of the following is a standard that transfers complete control on power management to the Windows XP Operating system?
A)ACPI
B)APM
C)RDP
D)ASR

Accepted Answer

ACPI is a standard that transfers complete control on power management to the Windows XP Operating system.
Key Takeaway: Advanced Configuration and Power Interface, or ACPI, specification is an open standard for unified operating system-centric device configuration and power management. This standard brings Power Management into operating system control, as opposed to the BIOS central system, which relied on platform-specific firmware to decide power management and configuration policy.

Question 5

You are assisting a user who is facing issues with the display getting distorted when he scrolls through a Microsoft Word document that contains graphics. Which of the following should you do to fix this?
A)Create a new user profile.
B)Adjust the Screen resolution to a lower value.
C)Adjust the hardware accelerator of the video adapter to a lower setting.
D)Adjust the mouse pointer acceleration to lower settings.

Accepted Answer

You should adjust the hardware accelerator of the video adapter to a lower setting.
Key Takeaway: The Hardware Acceleration tab allows you to specify the performance of the graphics hardware present on your PC. To turn off hardware acceleration completely or turn it down, you should Click on Start > Control Panel. In the classic view, double click on the Display icon. Select the Settings tab and click on the Advanced button. Click on the Troubleshoot tab. You can disable the hardware acceleration completely by dragging the slider to the extreme left of the scale. You can also choose to turn down the hardware acceleration by selecting an intermediate value.

Question 6

You want to configure MS Outlook 2003 to reply to e-mails and inform senders that you will be on vacation for a week. What should you instruct the user to do?
A)Configure the Out of Office Assistant.
B)Create a new rule that replies to all incoming e-mail.
C)Configure the Scheduled Task Wizard to create a task that replies automatically.
D)Configure the mail server to bounce back your e-mails to senders.

Accepted Answer

You should configure the Out of Office Assistant to reply to e-mails and inform senders that you will be on vacation for a week.
Key Takeaway: The Out of Office Assistant is a feature of Microsoft Outlook that enables you to automatically reply to e-mail messages from people who send you mail when you are not available. To Create an Out of Office Message in MS Outlook, on the Tools menu, click Out of Office Assistant. In the Out of Office Assistant dialog box, click I am currently out of the office. In the AutoReply only once to each sender with the following text box, type the message that you want to send while you are out of the office.

Question 7

Which of the following is information that cannot be gathered from the Windows Task Manager?
A)CPU utilization
B)Packet loss
C)Network utilization
D)Page file utilization

Accepted Answer

Packet loss information cannot be viewed from the Windows Task Manager.
Key Takeaway: Task Manager provides information about programs and processes running on your computer. The Applications tab shows the status of the programs running on your computer. The Processes tab shows information about the processes running on your computer. It displays information about CPU and memory usage, page faults, handle count, and a number of other parameters. The Performance tab displays a dynamic overview of your computer's performance. The Networking tab displays a graphical representation of network performance. The Users tab displays users who can access this computer, session status, and names.

Question 8

You are assisting a user who has a boot issue after adding a new set of drivers. Which of the following Windows XP features should you plan to use in order to return to the state the computer was in before adding the new drivers?
A)Safe mode
B)System Restore
C)Last Known Good Configuration
D)Recovery Console

Accepted Answer

You should plan to use Last Known Good Configuration to return to the state the computer was in before adding the new drivers.
Key Takeaway: Last Known Good Configuration stores a copy of a system's hardware configuration and driver settings taken from the system's registry when the OS successfully boots. When the boot process fails, the OS can use the record of the Last Known Good configuration to perform a successful boot. This configuration record often comes in handy after the installation of new drivers or devices, which may cause system errors. Each time the OS successfully boots, it replaces the previous Last Known Good configuration record with the new one from the most recent successful boot.

Question 9

Which of the following versions of Windows Installer is included with Service Pack 2 for Windows XP?
A)Windows Installer 1.0
B)Windows Installer 4.0
C)Windows Installer 2.0
D)Windows Installer 3.0

Accepted Answer

The Windows Installer 3.0 version is included with Service Pack 2 for Windows XP.
Key Takeaway: Microsoft Windows Installer is an application installation and configuration service. The new features in Windows Installer 3.0 include Patch sequencing, Removable patches, Non-administrator patches and patch elevation, Source list APIs and inventory management APIs, Better assembly servicing, and an Improved interface for Add or Remove Programs in the Windows XP Control Panel.

Question 10

Which of the following specifies the maximum number of users who can connect to an IIS Web site installed on Windows XP Professional?
A)10
B)1
C)100
D)25

Accepted Answer

The maximum number of users who can connect to an IIS Web site installed on Windows XP Professional is 10.
Key Takeaway: For Windows XP Professional, the maximum number of other computers that are permitted to simultaneously connect over the network is ten. This limit includes all transports and resource sharing protocols combined. For Windows XP Home Edition, the maximum number of other computers that are permitted to simultaneously connect over the network is five. This limit is the number of simultaneous sessions from other computers the system is permitted to host.

Question 11

Which of the following information types can be viewed in the Windows Firewall security log?
A)Source IP address
B)Source host name
C)Packet contents
D)Source user name

Accepted Answer

Source IP addresses can be viewed in the Windows Firewall security log.
Key Takeaway: The Windows Firewall log allows advanced users to collect and identify inbound traffic. You can log dropped packets and successful connections. This feature is not enabled by default. To enable logging, you should Click Start, Run, type firewall.cpl, and then click Ok. Click the Advanced tab. Under Security Logging, click the Settings button. In the Log Settings, click to select the Log dropped packets and Log successful connections checkboxes, and then click Ok. Click Ok to close the Windows Firewall.

Question 12

You are assisting a user who wants to set up Internet Explorer to automatically enter his user name and password when he logs on to Web sites. Refer to the following image and specify the option that you should instruct the user to check.
A)Web addresses
B)User names and Passwords on forms
C)Prompt me to save passwords
D)Forms

Accepted Answer

You should instruct the user to check the User names and passwords on forms checkbox.
Key Takeaway: The AutoComplete feature in Internet Explorer saves Web addresses, form data, and access credentials, such as usernames and passwords. This information is automatically entered every time you visit the site again. You can control the information the Internet Explorer AutoComplete feature stores or turn off AutoComplete.

Question 13

Your company's VPN is not configured to accept IPSec VPN connections. Refer to the image and specify which of the following may be the cause of this error.
A)Incorrect VPN type chosen in the VPN connection properties page.
B)The Use pre-shared key for authentication check box in the IPSec settings is not selected.
C)Insufficient number of PPTP ports on the VPN device.
D)Incorrect certificate to connect to the VPN.

Accepted Answer

In this case, the issue is Incorrect VPN Type chosen in the VPN connection properties page.
Key Takeaway: To modify the type of VPN to use for your VPN connection, open the VPN connection and click Properties. Click the Security tab and click the IPSec Settings button. In the Networking tab, select the Type of VPN to L2TP IPSec VPN. By default, the VPN connection created is PPTP type.

Question 14

John installed a fresh copy of Windows XP on his computer. During the installation he partitioned and formatted 50 GB of the 400 GB hard disk for the C drive. The remaining disk space is not partitioned. How can he easily partition this now?
A)Insert the XP disk, start the installation, and partition the hard drive.
B)Insert the XP disk, start the recovery console, and partition the hard drive.
C)Navigate to Administrative Tools, Computer Management, Disk Management, and partition the hard drive.
D)Right click the empty space in the My Computer window and open the Partition Wizard.

Accepted Answer

To partition your hard drive on the Windows GUI, navigate to Administrative Tools, Computer Management, Disk Management, and partition the hard drive.
Key Takeaway: Apart from partitioning and formatting your hard drive during the installation, you can also partition the drive from the Windows GUI. Once you are in the Disk Management window, you can create, delete, and format partitions, logical drives, and volumes. You can also assign or modify drive letters for hard disk volumes, removable disk drives, and CD-ROM drives, and convert basic disks to dynamic disks.

Question 15

You are assisting a user who wants to stop the animated character displayed when he clicks the Help link. What should you instruct the user to do?
A)Right-click the character and select Hide.
B)Right-click the character and click Delete.
C)Open the Help menu and click the Hide Office Assistant link.
D)Right-click the character and click Do not display.

Accepted Answer

To hide the character, right-click the character and select Hide.
Key Takeaway: Microsoft Office Assistant is a Microsoft Office feature that assists users by way of an interactive animated character, which interfaces with the Office help content. It was enabled by default in early Microsoft Office versions. It popped up when the program determined the user could be assisted with using Office wizards, searching, or using Office features more effectively. It presented tips and keyboard shortcuts. Microsoft has stopped this feature from the Office XP and 2007 version onwards.

Question 16

A user is not able to login to his e-mail account. The login attempt throws an "invalid username and password" error. Which of the following can be inferred from this?
A)Physical layer is working.
B)Application layer is not working.
C)Physical layer is not working.
D)Data link layer is not working.

Accepted Answer

This implies that the physical layer is working.
Key Takeaway: The fact that the user is able to view an error message related to the username/password authentication shows that the physical layer is working. If the physical layer wasn't working, it would display a connection related error. However, one needs to probe further to understand where the problem lies.

Question 17

Which of these features enables Microsoft to track interoperability errors related to the Windows XP operating system?
A)Fault recording
B)Error Reporting
C)Error Sending
D)Fault documentation

Accepted Answer

To track interoperability errors related to the Windows XP OS, use the Error Reporting feature.
Key Takeaway: Windows XP uses the Error Reporting feature to report computer and program errors to Microsoft. Microsoft uses these reports to track and fix problems with the operating system and with programs. You can enable, disable, or modify the way that error reporting works on a Windows XP-based computer. When an error occurs, a dialog box is displayed. This box prompts you to report the problem to Microsoft. If you want to report the problem, technical information about the problem is sent to Microsoft over the Internet. If some other user has already faced this problem, reported it to Microsoft, and Microsoft has resolved it, you will receive a link to a web page that contains information about the problem.

Question 18

You would like to look at the network configuration on a computer. Which of the following utilities should be used?
A)ping
B)tracert
C)ipconfig
D)pathping

Accepted Answer

To check the network configuration on a host, use the ipconfig utility.
Key Takeaway: The ipconfig command displays the IP address, subnet mask, default gateway, and the DNS server IPs used by the host. To access this command, click Start, click Run, type cmd, and then type ipconfig at the command prompt. A variety of switches available with the ipconfig command can be used to obtain additional information and perform troubleshooting activities.

Question 19

After installing a new set of device drivers, your Windows XP computer will not boot properly. You believe the new hardware drivers are the cause. How can you verify this?
A)Log onto the computer if you are able and check your resource allocations for device conflicts.
B)Shut down the computer and reboot. Press F8 at the system prompt and select the Last Known Good Configuration.
C)Reload the device drivers you've just installed and reboot the computer.
D)Roll back the device drivers to a different version and reboot the computer.

Accepted Answer

To try to fix this problem, press F8 at the system prompt and select the Last Known Good Configuration option.
Key Takeaway: Windows operating systems store a copy of a system's hardware configuration and driver settings taken from the system's registry when the OS boots successfully. This copy is stored in case a subsequent boot process fails. The OS can then use the record of the Last Known Good configuration to perform a successful boot. Each time the OS boots successfully, it replaces the previous Last Known Good configuration record with the new one from the most recent successful boot.

Question 20

You are performing a clean installation of Windows XP Professional on a computer that currently runs on Windows 98. During the installation, the system hangs when the text-based portion ends and the GUI setup starts. On further analysis, you infer that there is a problem with a device driver. You want to view the list of drivers as they load. Which of the following should you do?
A)Modify the boot.ini file to include the /sos switch.
B)Restart Setup by using the /dushare switch.
C)Restart the computer and press F8 during the boot process.
D)Restart the computer and select the Last Known Good Configuration.

Accepted Answer

If a system hangs during the installation, particularly when the text-based setup ends and the GUI-based setup begins, modify the boot.ini file to include the /sos switch.
Key Takeaway: The /sos switch displays the device driver names while they are being loaded.

Quiz 1: Microsoft Certified Desktop Support Technician (MCDST)

David is assisting a user who needs to configure the file extension settings on his computer. He wants to be able to distinguish between the different valid file types and any malicious scripts that pose as these file types. Which of the following should David instruct the user to do?

Which of the following features of Outlook Express allows multiple users to send and receive mail using separate accounts?

Which of the following features is available with IIS, included with Windows XP Professional?

Which of the following is a standard that transfers complete control on power management to the Windows XP Operating system?

You are assisting a user who is facing issues with the display getting distorted when he scrolls through a Microsoft Word document that contains graphics. Which of the following should you do to fix this?

You want to configure MS Outlook 2003 to reply to e-mails and inform senders that you will be on vacation for a week. What should you instruct the user to do?

Which of the following is information that cannot be gathered from the Windows Task Manager?

You are assisting a user who has a boot issue after adding a new set of drivers. Which of the following Windows XP features should you plan to use in order to return to the state the computer was in before adding the new drivers?

Which of the following versions of Windows Installer is included with Service Pack 2 for Windows XP?

Which of the following specifies the maximum number of users who can connect to an IIS Web site installed on Windows XP Professional?

Which of the following information types can be viewed in the Windows Firewall security log?

You are assisting a user who wants to set up Internet Explorer to automatically enter his user name and password when he logs on to Web sites. Refer to the following image and specify the option that you should instruct the user to check.

Your company's VPN is not configured to accept IPSec VPN connections. Refer to the image and specify which of the following may be the cause of this error.

John installed a fresh copy of Windows XP on his computer. During the installation he partitioned and formatted 50 GB of the 400 GB hard disk for the C drive. The remaining disk space is not partitioned. How can he easily partition this now?

You are assisting a user who wants to stop the animated character displayed when he clicks the Help link. What should you instruct the user to do?

A user is not able to login to his e-mail account. The login attempt throws an "invalid username and password" error. Which of the following can be inferred from this?

Which of these features enables Microsoft to track interoperability errors related to the Windows XP operating system?

You would like to look at the network configuration on a computer. Which of the following utilities should be used?

After installing a new set of device drivers, your Windows XP computer will not boot properly. You believe the new hardware drivers are the cause. How can you verify this?