Question 1

You are trying to fix a virus issue, where you suspect that your boot sector is infected. Which of the following commands should you use in the Recovery Console?
A)fixvirus
B)fixboot
C)viruschk
D)chkdsk

Accepted Answer

You should use the fixboot command in the Recovery Console.
Key Takeaway: Fixboot command is a Recovery Console command that writes a new partition boot sector to the system partition that you specify. The syntax for this command is fixboot (drive). If no drive is specified, the boot sector will be written to the system partition that you're currently logged on to.

Question 2

You want to change all your disks to dynamic disks and configure all free disk space to be combined and available for maximum disk space. Which of the following volume types should you deploy?
A)Simple volume
B)Mirrored volume
C)Striped volume
D)Spanned volume

Accepted Answer

To be able to combine disks for maximum disk space, you should deploy spanned volumes.
Key Takeaway: A spanned volume is a formatted partition in which data is stored on more than one hard disk, yet appears as one volume. Spanned volumes are non-RAID drive architecture, and may be implemented in hardware or software. It can link to a maximum of 32 disks.

Question 3

Which of the following power schemes, by default, can help you conserve power on your laptop while having the monitor always ON?
A)Always On power scheme
B)Max Battery power scheme
C)Portable/Laptop power scheme
D)The Presentation power scheme

Accepted Answer

You should use the Presentation power scheme to help you conserve power on your laptop while having the monitor always ON.
Key Takeaway: Although the Max Battery and Portable/Laptop power schemes help you conserve power, they don't keep the monitor always ON. Only the Presentation power scheme keeps the monitor always ON by default. You can view or edit these settings by opening the Power Options icon in the Control Panel.

Question 4

A group of employees have approached you to configure their laptops to be able to run at meetings that last for a long time. You have to place their laptops in a low power state when they are not used actively without connecting to AC mains.
What should you do to configure the laptops to meet these requirements?
A)Configure the laptops to enable hibernation when the lid is closed.
B)Configure the laptops to use the Presentation power scheme.
C)Configure the laptops to enable standby mode when the lid is closed.
D)Configure the laptops to use the Max Battery power scheme.

Accepted Answer

You should configure the computers to enable standby mode when the lid is closed.
Key Takeaway: The Standby mode reduces the power consumption of your computer by cutting power to hardware components that are not actively used. These components include peripheral devices, monitor, and hard drive. However, the memory still gets power to stay ON, so that you don't lose your work.

Question 5

You are assisting a user who has issues connecting his USB hard drive to his laptop computer. The USB hard drive is accessible when he connects it to his desktop, but will not work when connected to the laptop. Which of the following should you do to ensure that the USB hard disk can function properly when connected to the USB hub on the user's portable computer?
A)Ask him to use a different cable to connect the USB hard drive to the laptop.
B)Assign a different IRQ to the USB hub in the device manager.
C)Ask him to replace the laptop motherboard; it is faulty.
D)Ask him to replace the portable computer's bus-powered USB hub with a self-powered USB hub.

Accepted Answer

You should ask him to replace the portable computer's bus-powered USB hub with a self-powered USB hub.
Key Takeaway: You should ask him to replace the portable computer's bus-powered USB hub with a self-powered USB hub. In this case, the USB hub is not able to supply enough power to the hard drive. So you have to provide a self-powered USB hub or a power supply for the external hard disk to fix this problem.

Question 6

David is trying to fix a printer issue, where a user is not able to print color pages from a printer. In an attempt to fix the problem, he has installed the driver from the CD-ROM that came along with the printer.
Which of the following should he do to be able print in color?
A)Install a signed printer driver from the manufacturer.
B)Reseat the printer cable to the computer.
C)Configure the Driver Signing Options to ignore unsigned driver software.
D)Run Verify Off command a the computer.

Accepted Answer

To be able to print in color, install a signed printer driver from the manufacturer.
Key Takeaway: A signed driver is a device driver that includes a digital signature. A digital signature is an electronic security mark that can indicate the publisher of the software. If a driver has been signed by a publisher that has verified its identity with a certification authority, you can be confident that the driver actually comes from that publisher and hasn't been altered.

Question 7

Some of the devices on your computer have drivers that are not officially supported by XP. You are trying to install drivers from multiple sources. Which of the following features help you ensure that the drivers you have chosen are safe?
A)Encryption
B)Driver Checker
C)Driver signing
D)Digital signature

Accepted Answer

The Driver Signing option helps you ensure that the drivers you have chosen are safe.
Key Takeaway: Driver signing is a feature included in Windows XP Professional to help promote driver quality. It notifies the user if a driver has passed all Windows Hardware Quality Labs tests. A Driver Signing option may show any of the following responses: Warn, Block, and Ignore.

Question 8

Which of the following is the preferred way to enable the Driver Verifier?
A)Use Verifier.exe command.
B)Modify a registry entry and restart your computer.
C)Enter the safe mode and modify a registry entry.
D)Use recovery console.

Accepted Answer

To enable the Driver Verifier, use the Verifier.exe command.
Key Takeaway: Verifier.exe is included with every copy of Windows and is automatically installed into the System32 folder. It has both command-line and graphical user interfaces to specify drivers and appropriate levels of verification. The Driver Verifier statistics can be seen in real time.

Question 9

Which of the following is NOT a valid status of the Driver Verifier?
A)Initialized
B)Loaded
C)Unloaded
D)Never Loaded

Accepted Answer

Initialized is not a valid status of the Driver Verifier.
Key Takeaway: The Driver Status feature allows you to view an image of the current status of Driver Verifier. The status can be Loaded, Unloaded, or Never Loaded. A Loaded driver is currently loaded and verified. An Unloaded driver is not currently loaded, but it was loaded at least once since you restarted the computer. A Never Loaded driver was never loaded.

Question 10

You want to scan all of the protected files on your Windows XP computer to verify the versions. Which of the following should you use to do so?
A)System File Checker command
B)Driver signing wizard
C)Add/Remove Hardware wizard
D)Chkdsk command

Accepted Answer

You should use the System File Checker command to scan all of the protected files on your Windows XP computer and verify the versions.
Key Takeaway: The System File Checker command scans all of the protected files to verify their versions. It also checks and repopulates the %SystemRoot%\System32\Dllcache folder. You must be logged on as an administrator or as a member of the Administrators group to run System File Checker. To run this command, open the command prompt and type /scannow.

Question 11

You upgrade your mouse driver to the latest version from the manufacturer's website. After the upgrade, the mouse does not work. Which of the following should you do to enable the mouse to work again?
A)Restart the computer using the Last Known Good Configuration option.
B)Restart the computer in Safe Mode.
C)Roll back the mouse driver using the Device Manager.
D)Perform a System Restore.

Accepted Answer

To get the mouse to work, you must roll back the mouse driver using the Device Manager.
Key Takeaway: Many times, the latest version of the device driver may not be compatible with the OS. In such a case, the device stops functioning. To fix this, you must access the device in the Device Manager, right click, and click the Roll back feature. This rolls back the device driver to the previous version. This can be done only once, which means only one roll back is possible at one instance.

Question 12

Sarah is an employee in an organization that uses a single Active Directory domain with Windows XP clients using Internet Explorer. Which of the following should you do to enable Sarah to use her favorites on any computer in the domain?
A)Copy her favorites on all computers of the network.
B)Create a roaming user profile for her account.
C)Enable the Offline caching feature.
D)She cannot use her favorites on all computers of the network.

Accepted Answer

To enable Sarah to use her favorites on any computer in the domain, create a roaming user profile for her account.
Key Takeaway: Roaming user profiles enable a user to log on to any computer in a domain and access their user profile settings. These user profile settings are stored at a server location. When the user logs on and has been authenticated within the directory service, the user profile-including user settings and documents-is copied to the local computer. The settings that can be utilized by this feature are My Documents, Internet Favorites, files and shortcuts on the desktop, and desktop settings, such as background images.

Question 13

Which of the following locations should you use to store your pictures to be able to use them as the Windows Screensaver?
A)My Documents folder
B)C drive
C)My Pictures folder
D)Desktop

Accepted Answer

You should save the pictures in the My Pictures folder to be able to use them as a screensaver.
Key Takeaway: Windows XP allows you to create a screen saver from your digital pictures. To create a screensaver, right click on the empty space on your desktop and click the Screensaver tab. Click the Settings tab and choose the image you intend to display as a screensaver. The Screensaver feature will pick the images only from the My Pictures folder.

Question 14

Which of the following is a function included in the Speech Recognition feature in Windows XP Professional?
A)The Sound Blaster Emulation
B)The Speaker Tuning Wizard
C)The Speaker Training Wizard
D)The Voice Training Wizard

Accepted Answer

The Voice Training wizard is a part of the Speech Recognition feature in Windows XP Professional.
Key Takeaway: Voice Training Wizard helps your computer to adapt to the sound of your voice, word pronunciation, and accent. This is a must-do feature to be able to use Speech Recognition effectively and dictate your notes to the computer. The computer adapts to your speech on an ongoing basis and recognition increases over time.

Question 15

A user calls in and says that her mouse is not working properly. On further probing, you notice that when she left clicks her mouse, it opens a contextual menu. Which of the following should you do the fix this problem?
A)Change the mouse setting to a right-handed user.
B)Replace the mouse; the mouse is faulty.
C)Re-install Windows OS.
D)Reseat the mouse connecter on her chassis.

Accepted Answer

You must change the mouse setting to a right-handed user.
Key Takeaway: It is very common that another user who is left handed may have changed the mouse to his/her liking. Hence, a left click opens a contextual menu and a right click opens an icon. So change it to that of a right-handed user.

Question 16

You want to quickly transfer your laptop to your superior officer. However, you do not want him to see what you were doing on the computer. Which of the following key combinations should you press to do this?
A)CTRL-ALT-DEL
B)ALT-F4
C)CTRL-F5
D)CTRL-F3

Accepted Answer

You should press the CTRL-ALT-DEL combination on the computer.
Key Takeaway: Quickly transferring a laptop means closing all your applications and handing over the laptop. The easiest combination to follow is to press CTRL-ALT-DEL and shutdown or log off the computer.

Question 17

You are unable to connect to a remote file server by using the server's host name, but you are able to connect to the remote file server using its IP address. Which of the following could be causing this problem?
A)DNS
B)DHCP
C)SMTP
D)WINS

Accepted Answer

This problem is associated with the DNS mapping in the server.
Key Takeaway: When the issue relates to connecting to the server using a name, then it is a DNS resolution problem. The DNS database is indexed by name, therefore, each domain must have a name. As you add domains to the hierarchy, the name of the parent domain is appended to its child domain, called a sub domain. Consequently, a domain's name identifies its position in the hierarchy.

Question 18

You have increased the security on your VPN network by allowing only certificate-based L2TP VPNs. One of the employees who is trying to connect remotely is not able to connect to the VPN server. All other employees are. Which of the following should you do to fix the user's issue?
A)Select the Use pre-shared key for authentication check box in the IPSec setting of the VPN connection.
B)Open the Networking tab of the VPN connection and change the type of VPN to L2TP.
C)Import a latest CRL to the user's computer.
D)Instruct the user to disable the firewall on his computer.

Accepted Answer

Open the Networking tab of the VPN connection and change the type of VPN to L2TP.
Key Takeaway: PPTP, IPSec, and IPSec over L2TP are the different tunneling protocols used in VPN. Although IPsec is the most secure, it is not natively supported by Windows. So setting up VPNs to support Windows clients involves IPsec over L2TP connectivity. Since all other users are able to connect to the VPN server, you should change the VPN type to L2TP.

Question 19

David is working as a desktop administrator in his organization. One day a user calls in and asks him to configure his laptop to be able to connect to two different locations without changing dial-in properties. Which of the following should you do?
A)Create a new location value in modem properties.
B)Tell him that it is not possible.
C)Create another dial-up connection with the same name, but different phone numbers.
D)Create another dial-up connection with a different name and different phone numbers.

Accepted Answer

You should create a new location value in modem properties.
Key Takeaway: To create a new location value in modem properties, open modem properties and click dialing properties. In the I am dialing from field, click New and add the new location. This way, two locations will be able to connect to two different locations without changing dial-in properties.

Question 20

You are working as a network administrator at your organization. You are assisting one of your employees who is on a business visit to Paris. From a security standpoint, you want to enable a VPN connection from the employee's laptop to your server S1, which accepts dial-up connections and VPN connections. Your network governs two policies that include a policy for VPN connections and a policy for dial-up connections.
Which of the following should you do to enable the employee to access his shared network files from a wireless connection?
A)Create a new VPN connection to dial into S1.
B)Create a new dial-up connection to use advanced dialing rules.
C)Configure the new dial-up connection to use a maximum modem speed of 57,600 bps.
D)Create a new VPN connection that connects to the IP address of S1.

Accepted Answer

You should create a new VPN connection that connects to the IP address of S1.
Key Takeaway: VPN is a network that uses a public telecommunication infrastructure, such as the Internet, to provide remote offices or individual users with secure access to their organization's network.
A prime requisite of a VPN connection is that the remote user must first dial into another connection using the VPN connection when he is using a wireless connection. This can be set on the General tab in the VPN connection properties.

Quiz 1: Microsoft Certified Desktop Support Technician (MCDST)

You are trying to fix a virus issue, where you suspect that your boot sector is infected. Which of the following commands should you use in the Recovery Console?

You want to change all your disks to dynamic disks and configure all free disk space to be combined and available for maximum disk space. Which of the following volume types should you deploy?

Which of the following power schemes, by default, can help you conserve power on your laptop while having the monitor always ON?

David is trying to fix a printer issue, where a user is not able to print color pages from a printer. In an attempt to fix the problem, he has installed the driver from the CD-ROM that came along with the printer. Which of the following should he do to be able print in color?

Some of the devices on your computer have drivers that are not officially supported by XP. You are trying to install drivers from multiple sources. Which of the following features help you ensure that the drivers you have chosen are safe?

Which of the following is the preferred way to enable the Driver Verifier?

Which of the following is NOT a valid status of the Driver Verifier?

You want to scan all of the protected files on your Windows XP computer to verify the versions. Which of the following should you use to do so?

You upgrade your mouse driver to the latest version from the manufacturer's website. After the upgrade, the mouse does not work. Which of the following should you do to enable the mouse to work again?

Sarah is an employee in an organization that uses a single Active Directory domain with Windows XP clients using Internet Explorer. Which of the following should you do to enable Sarah to use her favorites on any computer in the domain?

Which of the following locations should you use to store your pictures to be able to use them as the Windows Screensaver?

Which of the following is a function included in the Speech Recognition feature in Windows XP Professional?

A user calls in and says that her mouse is not working properly. On further probing, you notice that when she left clicks her mouse, it opens a contextual menu. Which of the following should you do the fix this problem?

You want to quickly transfer your laptop to your superior officer. However, you do not want him to see what you were doing on the computer. Which of the following key combinations should you press to do this?

You are unable to connect to a remote file server by using the server's host name, but you are able to connect to the remote file server using its IP address. Which of the following could be causing this problem?

You have increased the security on your VPN network by allowing only certificate-based L2TP VPNs. One of the employees who is trying to connect remotely is not able to connect to the VPN server. All other employees are. Which of the following should you do to fix the user's issue?

David is working as a desktop administrator in his organization. One day a user calls in and asks him to configure his laptop to be able to connect to two different locations without changing dial-in properties. Which of the following should you do?