Question 1

You need to install Windows XP Professional on a computer that does not have a CD-ROM drive. The computer has a network card installed in the ISA slot. A RIS bootable floppy disk is used to start the installation however, you are unable to connect to the RIS server. What should you do?
A)Move the Ethernet card to the first ISA slot
B)Replace the Ethernet card with one that is PXE compliant.
C)Create a network bootable floppy disk.
D)Insert the floppy disk and install Windows XP Professional from a shared location.

Accepted Answer

If you want to install a copy of Windows XP on a computer that does not have any storage media, you must install a PXE network card.
Key Takeaway: Pre-boot Execution Environment (PXE) is an environment used to boot computers using a network interface, independent of available data storage devices. Remote Installation Services is a Microsoft-supplied server that allows PXE BIOS-enabled computers to remotely execute the boot process. At the time of the boot, the PC that has been set to boot from PXE will issue a BOOTP request via the network. Once the request is received, the DHCP Server will supply an IP address the machine and the DNS server will point the client computer to the RIS server. The RIS server will issue a disk boot image. Once the OS Chooser environment has been booted, the user must authenticate the Domain Controller and then select a Windows image to install.

Question 2

Your company has a volume licensing agreement with Microsoft for using Windows XP Professional on 50 client computers. You receive a volume license product key from Microsoft that must be used to install Windows XP Professional on the computers.
Since you have lost the Windows XP Pro CD that was sent by Microsoft, you must purchase a new copy of the installation disc. During the Windows XP Pro setup using the attended installation method, you type the volume license key and the setup displays an error message that states "Invalid product key."
How should you proceed?
A)Use the product key at the back of the retail copy of the CD.
B)Contact Microsoft for a volume license version of the CD-ROM and use the key that comes with it.
C)Contact a Microsoft Activation center to obtain a product activation key.
D)Create an unattended installation answer file with your company's volume license product key and continue the installation.

Accepted Answer

To be able to use the volume licensing agreement from Microsoft, you would need to have the volume retail version of the CD and the key for that CD.
Key Takeaway: The licenses acquired through Microsoft's volume licensing programs need not be activated. Volume license customers should input a volume license product key when installing Windows XP from a volume license media. The product key on a retail version of the XP CD cannot be used to install volume license copies.

Question 3

You are working as an administrator at an organization. All users have video capture cards and USB-connected digital video cameras connected to their computer. They have used the built-in Windows XP Professional drivers to install these devices. Last week one of the users updated her drivers from the manufacturer's website. After the drive update, she rebooted the computer and received an error message stating that a service or driver failed to start. Once logged in, the user noticed that the video capture card and digital video camera was inaccessible. What should be your first step to get the devices to work?
A)Restart her computer using the last known good configuration.
B)Restart her computer by using the Recovery console and disable the new set of drivers.
C)Select the Roll Back Driver option in the device's properties in the Device Manager.
D)Reseat the devices.

Accepted Answer

The first and foremost thing to do while trying to get a failed device driver to update is to try to roll back the driver to a previous edition which worked.
Key Takeaway: If a hardware device stops working with the first version of the driver used, you may install an updated version to make it work. Unfortunately, this may actually do more harm than good. In such a situation (or when you try an updated driver just for the heck of testing it), you should revert to the previous version of the driver using the driver rollback feature. Each time you update a driver, Windows XP automatically saves a copy of the previous driver on a computer. Driver Rollback permits only one level of rollback (only one prior driver version can be saved at a time).This feature is available for all device classes except printers.

Question 4

Jack is an administrator at an organization that has a number of branch offices around the world. One of the employees has recently traveled to Germany. Jack had configured the employee's laptop to display German date and time settings. When the employee returns to the main office in New York, all of his e-mail messages display German date and time settings. What should Jack do to change the settings to the ones that will suit New York?
A)In the Regional and Language Options, apply the English user interface.
B)In the Regional and Language Options, apply the English input language keyboard.
C)In the Regional and Language options, apply English (United States) Standards and Formats.
D)In the date and time options, change the Time Zone to Eastern Time (US & Canada).

Accepted Answer

To change the time and date settings that will suit the US, go to the Regional and Language options in the Control Panel and apply English (United States) Standards and Formats.
Key Takeaway: With Regional and Language Options in Control Panel, you can change the format Windows uses to display dates, times, currency amounts, large numbers, and numbers with decimal fractions. This option can also be used to configure a variety of input languages and text services, such as different keyboard layouts, Input Method Editors, and speech and handwriting recognition programs.

Question 5

You want to view the IP address to NETBIOS name-mapping on your Windows XP computer. Which of the following files should you access?
A)HOSTS
B)Boot.ini
C)Config.sy
D)LMHOSTS

Accepted Answer

The IP address to NETBIOS name-mapping is stored in the LMHOSTS file on a Windows XP OS.
Key Takeaway: The LMHOSTS or the LAN Manager Hosts file is used to enable domain name resolution under Windows when other methods fail. In Windows XP, you would need to navigate to %windir%\system32\drivers\etc\ to access the LMHOSTS file.

Question 6

On a Windows XP computer, an Enforce Password History option is configured with a value of 7. What does this option do?
A)Specifies that a user's password must be 7 characters in length. No other password lengths are accepted.
B)Restricts the user to log into his account with that password 7 times before the system requires him to change it.
C)Restricts a user's password length to less than 7 characters. Higher password lengths are not accepted.
D)Restricts the user from re-using an old password that was used in the last 7 password changes, including the current one.

Accepted Answer

The Enforce Password History is a security feature that restricts a user from re-using an old password that was used in the last 7 password changes, including the current one.
Key Takeaway: This option determines the number of unique new passwords that have to be associated with a user account before an old password can be reused. The value must be between 0 and 24 passwords. This policy enables administrators to enhance security by ensuring that old passwords are not continually reused. By default, this setting is defined in the Default Domain Group Policy object and in the local security policy of workstations and servers with a value of 1.

Question 7

When installing Windows XP on a system that recently had the hard drive replaced, you insert the CD into the CD-ROM drive and start the computer. The system displays an error that states "Operating system not found." How should you proceed?
A)Configure the CMOS setup to boot using the CD-ROM first.
B)Get a new CD, since this one is corrupt.
C)Reconfigure the Windows XP system to be PXE compliant.
D)Replace the CD-ROM with one that is compatible with Windows XP.

Accepted Answer

To initiate the installation using a CD, you must configure the CD-ROM to be the first boot device in the boot device priority section of the CMOS setup.
Key Takeaway: On a computer that has more than one boot device (e.g. hard drive, CD-ROM drive, floppy drive. Etc.), the priority with which the BIOS looks for the OS in these devices is specified by the CMOS setup. By default, the floppy drive is set a priority of 1, CD-ROM drive 2, and hard drive 3. Under normal circumstances, the BIOS finds no OS in the floppy drive or the CD-ROM drive and boots from the hard drive. However when an OS is being installed, you must manually set the CD-ROM to a priority of 1.

Question 8

You install a new printer on a Windows XP Professional computer and share this printer with the other users in your network. When you try to print for the first time using this printer, the output is several pages of unreadable characters. All other users report the same issue. How should you fix this problem?
A)Configure the printer to print directly to the print device. Instruct the other users to make the same configuration.
B)Run the Add Printer Driver Wizard to install the correct printer driver on your computer.
C)Configure the printer to use the WinPrint print processor and to use RAW as the default data type.
D)Configure the printer to hold mismatched documents. Disable the advanced printing features.

Accepted Answer

To fix this problem, you must install appropriate drivers for your printer. A problem with garbled or unreadable characters occurs when the correct version of the printer driver is not installed.
Key Takeaway: - The printer may respond to your print commands even though the appropriate version of the driver is not installed. However, it prints garbled characters. To fix this problem, you must uninstall the current version of the printer drivers and install an updated/more appropriate version of drivers. Printer drivers cannot be rolled back.

Question 9

You are on a routine business visit to one of your branch offices in India. You start your laptop, connect the network cable, and login. You open Microsoft Internet Explorer and receive a "Page cannot be displayed" error for any website you try to open.
Upon checking the IP address, you notice that it is 169.254.0.3 with a subnet mask of 255.255.0.0. Which of the following best describes why your laptop has 169.255.0.3 as the IP address?
A)TCP/IP is not installed on your laptop computer.
B)NIC is faulty.
C)Network cable is faulty.
D)DHCP is not able to provide a valid IP address, hence an APIPA is assigned.

Accepted Answer

A 169.255.X.X series IP address is an APIPA IP address. This is assigned only when a valid IP address cannot be obtained from the DHCP server.
Key Takeaway: - APIPA is a DHCP failover mechanism that assigns an IP address to a host when DHCP servers are nonfunctional. APIPA exists in all popular versions of Windows except Windows NT. The APIPA range is from 169.254.0.1 to 169.254.255.254. In APIPA, all devices use the default network mask 255.255.0.0 and all reside on the same subnet. APIPA is enabled on all DHCP clients in Windows unless the computer's Registry is modified to disable it. APIPA can be enabled on individual network adapters.

Question 10

Which of the following remote access authentication protocols does not support sending encrypted password information?
A)PAP
B)CHAP
C)MS-CHAP
D)MS-CHAP v2

Accepted Answer

- Password Authentication Protocol or PAP does not support encryption. Hence, it is more vulnerable to attack than other protocols and must be used only when the remote access client does not support any other method of authentication.
Key Takeaway: - PAP transmits unencrypted ASCII passwords over the network. It is used as a last resort, when the remote server does not support a stronger authentication protocol, like CHAP or EAP.

Question 11

You are working as a network administrator in an organization. All employees in the organization department use laptops that are configured to use an 802.11a wireless LAN PC adapters and a wireless access point for network connectivity.
A user in the sales department returns from a field trip and reports that he cannot connect to the network. You run the configuration utility for the wireless LAN adapter. The status of the wireless network connection is shown as Not Linked. When you attempt to scan for the network, a connection cannot be made. The configuration for the LAN adapter and the wireless network connection is shown in the figure.
Which of the following should you do to fix this issue?
A)Select the Network Authentication (Shared mode) check box.
B)Clear the Key is provided for me automatically check box.
C)Type the WEP network key information for the wireless LAN.
D)Uncheck the "This is a computer-to-computer (ad hoc) network" check box.

Accepted Answer

To be able to connect to the organization's network, you should uncheck the "This is a computer-to-computer (ad hoc) network" check box.
Key Takeaway - The image shows that the "This is a computer-to-computer (ad hoc) network: wireless access points are not used" check box is checked. Since the organization is using a wireless access point, this is an infrastructure type network. Therefore, this checkbox should be unchecked. This check box would have to be checked if it was a peer- to- peer or an ad hoc network

Question 12

You manage a handful of Windows XP Professional computers in a workgroup environment. You want to specify how many failed logon attempts are allowed before an account is locked out and how long before the account is automatically reset.
Which of the following specifies the correct procedure?
A)Open Control Panel, click Performance and Maintenance, click Administrative Tools, and open the Local Users And Groups snap-in located in the Computer Management console.
B)Open Control Panel, click User Accounts, and specify the failed logon attempts before the account is locked out.
C)Open Control Panel, click Accessibility Options, click Accessibility Options again, and click the General tab when the Accessibility Options program window appears.
D)Open the Local Security Policy console, expand the Account Settings folder, select the Account Lockout Policy folder, and configure the appropriate settings.

Accepted Answer

To specify how many failed logon attempts are allowed before an account is locked out and how long before the account is automatically reset, open the Local Security Policy console, expand the Account Settings folder, select the Account Lockout Policy folder, and configure the appropriate settings.
Key Takeaway: The Account Lockout Policy includes features like Account lockout duration, Account lockout threshold, and Reset account lockout counter. The Account Lockout Policy determines the number of minutes a locked-out account remains locked out before automatically becoming unlocked. The Account Lockout threshold determines the number of failed logon attempts that causes a user account to be locked out. The Reset account lockout counter determines the number of minutes that must elapse after a failed logon attempt before the failed logon attempt counter is reset to 0 bad logon attempts.

Question 13

You are using a Remote Desktop connection to send some data to a branch office using a dial-up connection. Which of the following Remote Desktop performance options must be enabled to optimize performance across slow dial-up connections?
A)Desktop Composition
B)Show Contents of Window While Dragging
C)Menu and Window Animation
D)Bitmap Caching

Accepted Answer

- Bitmap Caching is a Remote Desktop feature that optimizes performance across slow dial-up connections.
Key Takeaway: - Bitmap caching stores commonly- used graphical objects, such as bitmaps, on a local disk. A bitmap cache reduces the bitmap data transferred between the Remote Desktop Protocol client and the server. The RDP client creates an uncompressed, temporary bitmap cache file that contains bitmaps that are repeatedly sent from the terminal server to the client.

Question 14

You need to perform an unattended installation from a Windows XP Professional CD-ROM on a computer that does not currently have an operating system. You want to provide the computer name and Administrator password on a floppy disk.
Which of the following would be your answer file name?
A)Answer.txt
B)Unattend.txt
C)Winnt.sif
D)Winnt32.sif

Accepted Answer

Winnt.sif has the same sections as the Unattend.txt file, and is to be used when performing unattended installations on computers that do not currently have an operating system.
Key Takeaway: Although Unattend.txt is the same as Winnt.sif, it is used for unattended installations where the computer currently has an operating system. During an unattended installation (either using Unattend.txt or Winnt.sif) , you would place this file on a floppy disk and insert the floppy disk into the computer immediately after the computer begins to boot from the CD-ROM.

Question 15

You want to install Windows XP with Service Pack 2 on twenty office computers through a network distribution point. The network distribution point has a copy of Windows XP without the Service Pack 2. You want to save an additional step of manually installing Service Pack 2 on all systems by including Service Pack 2 in the network distribution point.
Which is the appropriate command to update the distribution point to the one with Service Pack 2?
A)Update /integrate:\server\winxp
B)Update /copydir:\server\winxp
C)Update /syspart-winxp.dll
D)Update /o:\server\winxp

Accepted Answer

- The integrate:distribution_folder is the syntax for updating a Windows XP network distribution point. Hence, Update /integrate:\server\winxp is the appropriate command to update the network distribution point to the one with Service Pack 2.
Key Takeaway: - When this command is issued, the update procedure identifies outdated files in the Windows XP setup files and replaces them with versions included in Service Pack 2. As installations are performed from this distribution point, the updated files are automatically used. This saves the additional step of installing Service Packs on every system.

Question 16

You are attempting to perform a new manual installation of Windows XP on a system that has Windows Me installed. During the setup, an error message is displayed on the screen. You clear the error message box before reading it. However you later feel that you should have read the error message.
Which of the following log files allows you to read the details of the error?
A)Comsetup.log
B)IIS6.log
C)Tsoc.log
D)Setuperr.log

Accepted Answer

Any errors that occur during setup is stored in a file named Setuperr.log.
Key Takeaway: - A Setuperr.log created during the Windows XP installation adds a description of every error encountered in the process of installation. This file is located in the %systemroot% directory. This log file should be 0 bytes in size if no errors occurred during installation.

Question 17

You are trying to install Window XP Professional on a computer. After several failed attempts, you determine that you need to examine a debug log for the setup routine. You want the setup routine to create the most detailed debug log possible.
Which of the following commands would you use?
A)Winnt32 /debug4:debug.log
B)Winnt32 /debug0:debug.lo
C)Winnt32 /debug2:debug.log
D)Winnt32 /debug6:debug.log

Accepted Answer

The correct syntax used to setup a debug log is /debug[level]:[filename]. Since the highest debug level is 4, Winnt32 /debug4:debug.log is the appropriate command.
Key Takeaway: - The different possible options defining the level of detail associated with the debug log varies from 0 to 4. 0 represents severe errors, 1 represents errors, 2 represents warnings, 3 represents informational messages, and 4 represents very detailed information. Each higher level of debugging includes information from all lower levels.

Question 18

You need to copy a configuration file that is compressed using NTFS compression to another volume. The file size of the log file is 3 GB, however it consumes only 500 MB of the file system because it is compressed. The destination volume has 2 GB of available space, so you enable compression on the folder that will receive the log file. During the file transfer, you receive an error indicating that there is not enough space to complete the copy.
Which of the following could have happened?
A)Files copied between volumes are always written as uncompressed, regardless of the compression state of the source file or the destination folder.
B)Files copied between volumes are first written to the disk uncompressed. NTFS compresses the file only if the destination folder is compressed.
C)Files copied between volumes inherit the compression state of the base volume, not the destination folder.
D)Compressed files must be written to unfragmented areas of the disk. Although the destination disk might have sufficient free space, the free space is fragmented and therefore unusable for compressed files.

Accepted Answer

The files copied between volumes are first written to the disk uncompressed. Once the file transfer is complete, it is compressed.
Key Takeaway: Compression cannot occur on a file until the entire file has been received. Therefore, the file is written to the destination volume uncompressed.
NTFS automatically compresses the file after the file transfer has completed. However, because the file is initially written uncompressed regardless of the compression state of the destination folder, the destination volume must have enough free space to store the entire uncompressed file.

Question 19

Which Windows XP Professional built-in user groups have permissions to create shared folders?
A)Administrators & Power Users
B)Administrators & Users
C)Backup Operators & Power Users
D)Power Users & Users

Accepted Answer

Administrators and Power Users, by default, can create shares on Windows XP Professional systems.
Key Takeaway: Administrator and Power Users privileges should be granted only to those who understand the security implications associated with sharing folders across a network.

Question 20

You are the desktop administrator in your organization. All employees use Windows XP Professional computers. A user installs the printer and scanner hardware on her new laptop.
A couple of days later, the user finds an updated printer driver and installs it. She reboots the computer and receives an error message that states "STOP.IRQL_NOT_LESS_OR_EQUAL" on a blue screen. She restarts the computer again and receives the same error message.
What should you do to fix this problem?
A)Restart the computer in safe mode.
B)Log on as a local administrator and modify the Driver Signing Options.
C)Restart using in Recovery console.
D)Restart with the last known good configuration.

Accepted Answer

If the user receives a blue screen with the "STOP.IRQL_NOT_LESS_OR_EQUAL" error, you should restart the computer using the Last Known Good Configuration.
Key Takeaway - If the system is unable to start after installing a troublesome driver, the first step in troubleshooting is to start the computer with the Last Known Good Configuration. This will load the last hardware and registry configuration that was automatically saved by Windows XP on the last successful start up of Windows XP. It will restore the registry settings during the last successful logon.

Quiz 1: Microsoft Certified Desktop Support Technician (MCDST)

You need to install Windows XP Professional on a computer that does not have a CD-ROM drive. The computer has a network card installed in the ISA slot. A RIS bootable floppy disk is used to start the installation however, you are unable to connect to the RIS server. What should you do?

You want to view the IP address to NETBIOS name-mapping on your Windows XP computer. Which of the following files should you access?

On a Windows XP computer, an Enforce Password History option is configured with a value of 7. What does this option do?

When installing Windows XP on a system that recently had the hard drive replaced, you insert the CD into the CD-ROM drive and start the computer. The system displays an error that states "Operating system not found." How should you proceed?

Which of the following remote access authentication protocols does not support sending encrypted password information?

You manage a handful of Windows XP Professional computers in a workgroup environment. You want to specify how many failed logon attempts are allowed before an account is locked out and how long before the account is automatically reset. Which of the following specifies the correct procedure?

You are using a Remote Desktop connection to send some data to a branch office using a dial-up connection. Which of the following Remote Desktop performance options must be enabled to optimize performance across slow dial-up connections?

You need to perform an unattended installation from a Windows XP Professional CD-ROM on a computer that does not currently have an operating system. You want to provide the computer name and Administrator password on a floppy disk. Which of the following would be your answer file name?

You are trying to install Window XP Professional on a computer. After several failed attempts, you determine that you need to examine a debug log for the setup routine. You want the setup routine to create the most detailed debug log possible. Which of the following commands would you use?

Which Windows XP Professional built-in user groups have permissions to create shared folders?