Question 1

You want to update the driver version for one of the devices on your computer. Which of the following should you do?
A)Run the Device Driver Update Wizard. Select the device you would like to update. Download the driver and run the Add Hardware Wizard.
B)Sign on as the domain administrator. On the Start Menu, Click All Programs > Windows Update.
C)On the Start Menu, Click All Programs > Windows Update.
D)Open Device Manager. Open the Properties tab of the device to be updated. Run the Hardware Update Wizard.

Accepted Answer

To update the device driver, open Device Manager and then open the Properties tab of the device to be updated. Run the Hardware Update Wizard.
Key Takeaway: The Hardware Update Wizard can be opened by clicking the Update Driver option when you right click the device whose driver needs to be updated. It provides options to install updated drivers from a floppy drive, CD-ROM drive, Internet, or any other removable media.

Question 2

You have just installed a good-known sound card on your computer. However, you are not available to hear any sound, even though all the volume controls are at maximum. How do you fix this?
A)Reinstall the operating system.
B)Disable onboard audio in the CMOS setup.
C)Reinstall the Sound Card.
D)Install another Sound Card.

Accepted Answer

You should disable the onboard audio in the CMOS setup.
Key Takeaway: Motherboards usually come with onboard audio. This onboard audio controller can be toggled between ON and OFF. If you are using a sound card, the sound card audio will not be functional until the onboard audio controller is disabled. So you need to enter the CMOS setup to disable this and then restart the computer.

Question 3

Which of the following specifies the value of the Account Lockout threshold that ensures that the account is not locked out?
A)1
B)0
C)999
D)9999

Accepted Answer

The value of the Account Lockout threshold that ensures that the account is not locked out is 0.
Key Takeaway: The Account Lockout Threshold policy specifies the number of failed login attempts allowed before the account is locked out. If the threshold is set at 3, the account will be locked out after a user enters incorrect login information 3 times within a specified timeframe.

Question 4

Which of the following specifies the extension of a file in Microsoft Outlook that stores information including messages and calendars from Microsoft Outlook?
A).pab
B).vcf
C).pst
D).txt

Accepted Answer

The extension of the file that stores information including messages and calendars from Microsoft Outlook is .pst.
Key Takeaway: Personal Storage Table, or .pst, is a file used to store local copies of messages, calendar events, and other items within Microsoft software, such as Microsoft Exchange Client, Windows Messaging, and Microsoft Outlook. It has a 2GB file size limit. When approaching the 2GB limit, if Office SP-1 is not installed, Outlook becomes extremely unstable, to the point of not being able to click on any message or folder.

Question 5

Which of the following Windows XP features enables multiple PCs on a workgroup to share a single Internet connection?
A)ICF
B)ICS
C)Share Connection
D)ActiveX

Accepted Answer

ICS enables multiple PCs on a workgroup to share a single Internet connection.
Key Takeaway: Internet Connection Sharing, or ICS, enables a Windows computer to share its Internet connection with computers on a local area network configured as a workgroup. The ICS server computer must have two network connections, one for the Internet and one for the local area network. The Internet connection may be a dial-up, cable modem, DSL, or any other broadband Ethernet connection.

Question 6

Which option in the Driver Signing Options window automatically restricts the user form installing an unsigned driver?
A)Rollback
B)Warn
C)Ignore
D)Block

Accepted Answer

The Block option in the Driver Signing Options window automatically restricts the user from installing an unsigned driver.
Key Takeaway: Windows XP includes three different options for driver signing. The option that you select will tell the OS what to do when it detects an unsigned driver. You can configure the driver signing options from the System Properties dialog box. Click the Hardware tab and then select the Driver Signing button. The three available options include Ignore, Warn, and Block.

Question 7

Which of the following advanced boot options boots using only the basic drivers needed by the computer?
A)Safe Mode
B)Last Known Good Configuration
C)Debugging Mode
D)Start Windows Normally

Accepted Answer

The Safe Mode starts using only the basic drivers needed by the computer.
Key Takeaway: You can access the Safe Mode by pressing the F8 key during boot. Safe mode is a diagnostic mode that is intended to fix most of the problems within an operating system. A computer in the safe mode will have reduced functionality, with many of the non-core components disabled. Safe mode provides access to utility and diagnostic programs so a user can troubleshoot boot related errors. It is intended for maintenance, not functionality, and provides minimal access to features.

Question 8

Which of the following can be used to start the computer if it does not start in the safe mode or other startup options while you are trying to fix a boot-related issue?
A)Restart
B)Recovery Console
C)System Restore
D)Automated System Recovery

Accepted Answer

You should use the Recovery Console to fix boot issues if the computer does not start in the safe mode or other startup options.
Key Takeaway: Recovery Console is a Windows XP feature that provides a means to perform tasks using a command line interface. It is used when you want to recover from situations where Windows does not boot, as far as presenting its graphical user interface. Recovery Console can be accessed either through the original installation media used to install Windows, or it can be installed to the hard drive and added to the NTLDR menu.

Question 9

Which of the following keys should you press during the Windows XP setup to perform HAL selection?
A)F5
B)F6
C)F2
D)F10

Accepted Answer

You should press the F5 key during the Windows setup to perform HAL selection.
Key Takeaway: Hardware Abstraction Layer, or HAL, is an abstraction layer implemented in software between the physical hardware of a computer and the software that runs on that computer. It is can considered as a driver for the motherboard that allows instructions from higher level computer languages to communicate with lower level components, such as hardware.

Question 10

Which of the following keys should you press to automatically start the Automated System Recovery process?
A)F5
B)F10
C)F6
D)F2

Accepted Answer

You should press the F10 key to automatically start the Automated System Recovery process.
Key Takeaway: Some of the function keys used to automate the installation process include: F5, to select the computer type or hardware abstraction layer; F6, to install third-party SCSI and host controller drivers; F7, to run Setup without Advanced Configuration and Power Interface ACPI; F2,- to automatically start the Automated System Recovery process; and F10, to bypass the menu screens and to load the Recovery Console.

Question 11

Which of the following should you do during a Windows XP installation to ensure that you can use EFS later on?
A)Format the hard disk so that it uses the FAT32 file system.
B)Format the hard disk so that it uses the NTFS file system.
C)Install a computer digital certificate on the portable computer.
D)Install EFS on the computer during bootup

Accepted Answer

To be able to use EFS later, you should Format the hard disk so that it uses the NTFS file system.
Key Takeaway: Encrypting File System, or EFS ,is a file system driver that provides file system-level encryption in Microsoft Windows operating systems. EFS uses public key cryptography and ensures that decrypting the files is extremely difficult without the correct key. Only files and folders on NTFS volumes can be encrypted with EFS.

Question 12

You want to use the Safe Mode feature during boot. Which of the following keys should you press?
A)F4
B)F8
C)F6
D)F5

Accepted Answer

You should press the F8 key during boot to use the safe mode.
Key Takeaway: You can access the advanced boot options by pressing F8 during boot. Here you will have all advanced boot options listed. You can choose the Safe Mode option using the keyboard. The other options here include Safe mode with networking, Safe mode with command prompt, Enable boot logging, Last Known Good Configuration, Debugging mode, and Start Windows normally.

Question 13

Your computer has two IDE hard disks that are connected to a two-channel IDE RAID controller on different channels. When you run Windows XP Professional Setup on the new computer, you receive an error message that states, "Setup did not find any hard disk drives installed in your computer." You have checked the physical connections.
Which of the following should you do to resolve this issue?
A)Configure the BIOS of the computer to enable Plug and Play support.
B)Configure the hard disk to use separate channels on the IDE RAID controller.
C)Configure the boot sequence in the BIOS setup to start from the first hard disk.
D)Insert a floppy disk that contains the driver for the IDE RAID controller, load it, and reboot the system.

Accepted Answer

You should insert a floppy disk that contains the driver for the IDE RAID controller during the boot, load this driver, and reboot the system.
Key Takeaway: Many times, SCSI, SATA, or RAID drivers may not be included in the Windows XP setup. In such an instance, the computer ceases to boot normally. The first step is to load these drivers by pressing F6 during the setup. If this does not work, you will have to load these from a floppy disk.

Question 14

Which of the following options should you use to narrow down which driver is causing an error during a system boot?
A)Enable Driver Log
B)Enable Driver Logging
C)Enable Boot Log
D)Enable Boot Logging

Accepted Answer

You should use the Enable Boot Logging option to narrow down which driver is causing an error during a system boot.
Key Takeaway: When facing a system crash or startup up problems on Windows Computers, troubleshooting the problem can be difficult. An advanced boot option that can help troubleshoot boot problems is the enable Boot Logging option. When Boot Logging is enabled, Windows boots normally until the device or driver that is causing the problem either crashes the system or completes starting up, but causes an error message in the Event Log. This will create a log and help identify the device or driver that is causing the problem during startup. While booting, Windows creates a log file that lists every step process that is attempted and completed. You can then reboot and view the log file, named ntbootlog.txt.

Question 15

Which of the following options should you use to enable a recording of the event where users use more disk space then they are allowed to use in disk quota?
A)Log Event When a User Exceeds the Quota Limit
B)Log Event When a User Exceeds the Maximum Limit
C)Log Event When a User Exceeds the Threshold Limit
D)Trigger Event alarms

Accepted Answer

You should use the Log Event When a User Exceeds the Quota Limit to enable recording of the event where users use more disk space then they are allowed to use in disk quota.
Key Takeaway: When you use the Log Event When a User Exceeds the Quota Limit in disk quota, an event is written to the system log on the local computer whenever users exceed their quota limit. You can view these events in Event Viewer by filtering for disk event types.

Question 16

Which of the following options should you use to ensure that users cannot use more disk space then they are allowed to use in disk quota?
A)Log Event When a User Exceeds the Maximum Limit
B)Deny Disk Space to Users Exceeding Quota Limit
C)Log Event When a User Exceeds the Threshold Limit
D)Trigger Event alarms

Accepted Answer

You should choose the Deny Disk Space to Users Exceeding Quota Limit to ensure that users cannot use more disk space then they are allowed to use in disk quota.
Key Takeaway: When you configure the Deny Disk Space to Users Exceeding Quota Limit option, the users who exceed their quota limit receive an "insufficient disk space" error from Windows and cannot write additional data to the volume. To be able to write more data, they should either delete or move some existing files.

Question 17

Which of the following is a feature that allows a program to trap open operations against objects in the file system and run their own code before returning file data?
A)Quotas
B)Encryption
C)Compression
D)Reparse points

Accepted Answer

Reparse points is a feature that allows a program to trap open operations against objects in the file system and run their own code before returning file data.
Key Takeaway: Reparse point is an NTFS file system object. It provides a way to extend the NTFS file system by adding extra information to the directory entry, so a file system filter can interpret how the operating system will treat the data. This allows the creation of junction points and NTFS symbolic links. It can also act as hard link and can point to directories on any local volume.

Question 18

You want to protect your Microsoft Word documents by restricting access to other users on your network, which is configured as a workgroup. You have moved the documents to the My Documents folder. What should you do now?
A)Right Click the Security Tab on My Documents and configure the Private option.
B)Modify the Confidential folder's properties so that the Compression attribute is enabled.
C)Right click the Sharing Tab on My Documents and configure the Make this Folder Private option.
D)Configure the files in the My Documents folder to enter a password before opening it.

Accepted Answer

You should right click the Sharing Tab on My Documents and configure the Make this Folder Private option.
Key Takeaway: To restrict access to other users, click the Start menu, right click My Documents, and then click Properties. Click the Sharing tab, and then click to select the Make this folder private so that only I have access to it check box. Click Apply and then click OK.

Question 19

Jack installs a fax service with the default options on his Windows XP Professional computer. His computer is configured to use an internal fax modem. He can successfully send faxes from his computer, but the computer's fax monitor never answers incoming calls. How should you fix this issue?
A)Use the Fax console to redirect faxes to the My Faxes folder.
B)Reinstall the Fax service, selecting the option to receive faxes.
C)Use the Fax configuration Wizard to enable the fax modem to receive faxes.
D)The fax modem is faulty. Replace it.

Accepted Answer

To enable the fax configuration to answer incoming calls, use the fax configuration wizard to enable the fax modem to receive faxes.
Key Takeaway: - Windows XP can send, receive, track, and monitor faxes without an external fax machine. The computer needs to have a fax modem that is connected to a telephone line. The fax service is not configured to receive incoming calls by default; it needs to be configured.

Question 20

You are assisting a user who has an issue with her printer. She reports that the printer prints out several pages of random characters when a print command is given. She has installed a driver from the printer manufacturer's Web site.
Which of the following should you do to fix this issue?
A)Ask her to modify the printer's properties in Windows so that the print mode is set to Raw.
B)Ask her to install a Windows XP-compatible printer driver from the CD-ROM that was supplied with the printer.
C)Ask her to restart the Print Spooler service on the user's computer.
D)Ask her to restore the system using System Restore.

Accepted Answer

You should ask her to install a Windows XP-compatible printer driver from the CD-ROM that was supplied with the printer.
Key Takeaway: A printer prints random characters when an incompatible version of the driver is installed. The driver from the manufacturer may be new, but may not be compatible with her version of the OS. So it is always recommended to install the driver from the CD-ROM that came along with the printer.

Quiz 1: Microsoft Certified Desktop Support Technician (MCDST)

You want to update the driver version for one of the devices on your computer. Which of the following should you do?

You have just installed a good-known sound card on your computer. However, you are not available to hear any sound, even though all the volume controls are at maximum. How do you fix this?

Which of the following specifies the value of the Account Lockout threshold that ensures that the account is not locked out?

Which of the following specifies the extension of a file in Microsoft Outlook that stores information including messages and calendars from Microsoft Outlook?

Which of the following Windows XP features enables multiple PCs on a workgroup to share a single Internet connection?

Which option in the Driver Signing Options window automatically restricts the user form installing an unsigned driver?

Which of the following advanced boot options boots using only the basic drivers needed by the computer?

Which of the following can be used to start the computer if it does not start in the safe mode or other startup options while you are trying to fix a boot-related issue?

Which of the following keys should you press during the Windows XP setup to perform HAL selection?

Which of the following keys should you press to automatically start the Automated System Recovery process?

Which of the following should you do during a Windows XP installation to ensure that you can use EFS later on?

You want to use the Safe Mode feature during boot. Which of the following keys should you press?

Which of the following options should you use to narrow down which driver is causing an error during a system boot?

Which of the following options should you use to enable a recording of the event where users use more disk space then they are allowed to use in disk quota?

Which of the following options should you use to ensure that users cannot use more disk space then they are allowed to use in disk quota?

Which of the following is a feature that allows a program to trap open operations against objects in the file system and run their own code before returning file data?

You want to protect your Microsoft Word documents by restricting access to other users on your network, which is configured as a workgroup. You have moved the documents to the My Documents folder. What should you do now?

Jack installs a fax service with the default options on his Windows XP Professional computer. His computer is configured to use an internal fax modem. He can successfully send faxes from his computer, but the computer's fax monitor never answers incoming calls. How should you fix this issue?

You are assisting a user who has an issue with her printer. She reports that the printer prints out several pages of random characters when a print command is given. She has installed a driver from the printer manufacturer's Web site. Which of the following should you do to fix this issue?