Services are produced and consumed at the same time and cannot be detached from their provider. This characteristic of service is called ________.
A) intangibility
B) perishability
C) variability
D) inseparability
E) reliability

Question

Quizplus · Accepted Answer

Inseparability refers to the fact that services are produced and consumed simultaneously, and customers cannot detach the service from the provider. This means that the provider's behavior, competence, and professionalism all affect the customer's satisfaction with the service.

Services Are Produced and Consumed at the Same Time and Cannot