A service cannot be experienced through the physical senses. This property represents the ________ of services.
A) inseparability
B) variability
C) intangibility
D) perishability
E) reliability

Question

Quizplus · Accepted Answer

Intangibility is a key property of services, meaning they cannot be touched, tasted, or smelled. This is what distinguishes services from physical products.

A Service Cannot Be Experienced Through the Physical Senses