Once a firm has invested in continuous process improvement and quality control in operations, goods, in general, tend to be much more ________ than services.
A) perishable
B) standardized
C) distinguished
D) intangible
E) customized

Question

Quizplus · Accepted Answer

Continuous process improvement and quality control focus on standardizing and improving processes, which results in more standardized goods rather than services.

Once a Firm Has Invested in Continuous Process Improvement and Quality