Prospective customers call a toll-free number for more information. This is used to identify and qualify prospects and is considered ________.
A) outbound telemarketing
B) database management
C) closing of the sale
D) follow-up
E) inbound telemarketing

Question

Quizplus · Accepted Answer

Inbound telemarketing involves prospects calling a toll-free number to inquire about a product or service, which is what is happening in this scenario. The purpose of the call is to identify and qualify prospects, which is a crucial step in the sales process.

Prospective Customers Call a Toll-Free Number for More Information