Which is the first step in active listening?

Question

Quizplus · Accepted Answer

The first step in active listening is being observant and aware. The nurse must be attentive when the client speaks and mindful of what the client is communicating through words or body language. The next step is conveying a nonjudgmental attitude by keeping an open mind without arguing and then demonstrating understanding to the client by paraphrasing key points and asking for clarification on anything not understood. After waiting patiently for the client to finish speaking, the nurse will summarize the main ideas the client has presented to keep the conversation focused and ensure mutual understanding. The nurse may have the opportunity to share feelings and ideas, but only if the client feels comfortable and understood, and has asked for feedback.

Which Is the First Step in Active Listening