A community health nurse is remaining calm and firmly reassuring when dealing with a family in acute crisis. The nurse recognizes this is the best defense against which barrier to communication?

Question

Quizplus · Accepted Answer

The nurse is avoiding emotional influence, that is, how a person feels at the time a message is sent or received, which can influence its meaning. Senders can distort messages, and receivers can interpret messages incorrectly when emotions cloud their perception. Emotions can interfere with rational and objective reasoning, thus blocking communication. Filtering information means manipulating information by the sender to influence the receiver's response. Language barriers involve the different interpretations of words by people. Selective perception involves the receivers interpreting a message through their own perceptions, which are influenced by their own experiences, interests, values, motivations, and expectations.

A Community Health Nurse Is Remaining Calm and Firmly Reassuring