Each element in the pattern of organization for positive messages must be in a separate paragraph.
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Q17: "Good News"is an acceptable subject line for
Q18: Specific subject lines are a bad idea
Q19: If you have to choose between being
Q20: When you explain good news, you should
Q21: Informative and positive memos use a different
Q23: In some informative or positive messages, you
Q24: Goodwill endings should be used only in
Q25: Reader benefits are more important for negative
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