When a manager uses the number of calls a phone operator can manage per hour to make decisions on staffing levels,which forecasting method are they using?

Question

Quizplus · Accepted Answer

The forecasting method being used is trend analysis, as it involves analyzing historical data (i.e. the number of calls a phone operator can manage per hour) to identify patterns that can be used to predict future demand for staffing levels. Linear programming, Delphi technique, multiple regression analysis, and nominal group technique are all different forecasting methods that would not apply to this scenario.

When a Manager Uses the Number of Calls a Phone