If an employer is using critical incidents to evaluate employee performance at a restaurant,all of the following would be examples except "____."

Question

Quizplus · Accepted Answer

The given options are all positive behaviors that an employee might exhibit while working at a restaurant. However, critical incidents are generally used to evaluate specific behaviors that have a significant impact on customer satisfaction or the success of the restaurant. Examples of critical incidents might include handling a difficult customer situation, accurately and quickly serving an order, or maintaining a clean and organized workspace. Option D ("friendly customer service") is not specific enough to be used as a critical incident for evaluation purposes.

If an Employer Is Using Critical Incidents to Evaluate Employee