Which of the following is NOT a professional guideline to use when answering the telephone?
A) Identify your organization or department.
B) Answer the phone within three rings.
C) Identify yourself first.
D) Use a greeting such as "Good morning."

Question

Quizplus · Accepted Answer

Identifying yourself first is not a professional guideline when answering the phone in a business setting. Typically, the protocol involves identifying the organization or department first to ensure the caller knows they've reached the correct place, followed by a greeting and then the identification of oneself.

Which of the Following Is NOT a Professional Guideline to Use