When handling customer transactions by telephone, which of the following should be avoided?
A) Answering the telephone within three rings
B) Accepting the customer's first request as the primary motive for calling
C) Redirecting the customer to other staff members if necessary
D) Being discreet in giving any opinions solicited by the customer

Question

Quizplus · Accepted Answer

Accepting the customer's first request as the primary motive for calling should be avoided because it may not fully address the customer's needs or concerns. It's important to ask questions and understand the complete context of the call.

When Handling Customer Transactions by Telephone, Which of the Following