Which of the following statements is NOT True with regard to customer complaints?
A) The best way to curb customer complaints is to prevent them.
B) Top management must set the standards for good customer service throughout the organization.
C) If an organization tries really hard, it can completely eliminate customer dissatisfaction and complaints.
D) Employees should use their e-mail's auto-responder function when they are unavailable to answer customer e-mails.

Question

Quizplus · Accepted Answer

It is unrealistic to expect that an organization can completely eliminate customer dissatisfaction and complaints, as it is impossible to meet every customer's expectations perfectly all the time. Continuous improvement and effective complaint handling are more practical approaches.

Which of the Following Statements Is NOT True with Regard