George, a customer relationship manager, is going to be away on vacation for a week. During his absence, he will continue to receive e-mails from customers. In order to maintain a positive customer-service image, George should use his e-mail program's auto-responder function to:
A) refer the customers to a staff member who can help.
B) categorize all customer complaint e-mails as spam.
C) delete all e-mails addressed to him while he is away.
D) tell his customers that they cannot be helped.

Question

Quizplus · Accepted Answer

Using an auto-responder to refer customers to another staff member who can assist in George's absence ensures that customer inquiries are addressed promptly, maintaining a positive customer-service image.

George, a Customer Relationship Manager, Is Going to Be Away