A procedural message may be ineffective if it

Question

Quizplus · Accepted Answer

The effectiveness of a procedural message can be improved by pilot testing it with colleagues or other employees. A procedural message that is not pilot tested may have errors or be confusing to readers, which can reduce its effectiveness. While using active voice and action verbs, numbering each step of the procedure, and using a flow chart can also improve the effectiveness of a procedural message, they are not necessarily indicators of ineffectiveness if not used.

A Procedural Message May Be Ineffective If It