Which of the following is not true about the new ISO 9000 2000 standards?
A) They are more customer-oriented.
B) They mandate communication with customers and measurement of customer satisfaction.
C) They implicitly emphasize continuous improvement.
D) They require evaluation of the effectiveness of the quality management system
E) The terminology is changed to make standards more understandable
Correct Answer:
Verified
Q14: As prevention costs increase:
A) Internal failure costs
Q15: The stage of the PDCA cycle where
Q16: Which of the following statements is true
Q17: The quality improvement story can best be
Q18: Which of the following statements is true
Q20: Which of the following statement is not
Q21: Six sigma
A) Refers to both 3.4 defects
Q22: In six sigma, DMADV differs from DMAIC
Q23: Which of the following statements is not
Q24: Product or service quality is an end
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