An automobile supplier has been encountering some problems with the quality of one its most profitable parts. Since the past year, the quality ratings received by its customers for this particular part have been unacceptable and dropping. To make matters worse, the company is encountering high turnover and absenteeism. The supplier is worried that unless some drastic measures are taken to improve quality and productivity, the major customers may take their business elsewhere. How could TQM be used to improve and build a quality part, and instill quality into the workforce?

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The Answer of An automobile supplier has been encountering some problems with the quality of one its most profitable parts. Since the past year, the quality ratings received by its customers for this particular part have been unacceptable and dropping. To make matters worse, the company is encountering high turnover and absenteeism. The supplier is worried that unless some drastic measures are taken to improve quality and productivity, the major customers may take their business elsewhere. How could TQM be used to improve and build a quality part, and instill quality into the workforce?

An Automobile Supplier Has Been Encountering Some Problems with the Quality