Because of the service characteristic of variability, a service must be performed and consumed at the same time, making the quality of the service highly dependent on the ability of the service provider and the quality of the interaction between the customer and the service provider.

Question

Quizplus · Accepted Answer

Because of the service characteristic of inseparability, a service must be performed and consumed at the same time, making the quality of the service highly dependent on the ability of the service provider and the quality of the interaction between the customer and the service provider.

Because of the Service Characteristic of Variability, a Service Must