While most variability in a service is caused by the service provider, it can also be caused by the customer if he or she does not provide consistent input into how he or she wants the service performed.

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While most variability in a service is caused by the service provider, it can also be caused by the customer if he or she does not provide consistent input into how he or she wants the service performed. The service provider variability is due primarily to the human portion of the service delivery.

While Most Variability in a Service Is Caused by the Service