What is a potential negative consequence of salespeople having a boundary spanning job?
A) The job is not routine and can vary markedly from day to day.
B) They may develop divided loyalties between their company and their customers.
C) They must learn many skills and apply them in constantly changing circumstances.
D) The job requires great flexibility, adaptability and innovativeness.

Question

Quizplus · Accepted Answer

Salespeople with boundary spanning jobs often interact closely with both their company and its customers, which can lead to divided loyalties. They may feel torn between meeting their company's objectives and satisfying their customers' needs, potentially leading to conflicts of interest or ethical dilemmas.

What Is a Potential Negative Consequence of Salespeople Having a Boundary