Customer interaction is the responsibility of:
A) the sales department
B) sales and marketing
C) sales, marketing, and customer service
D) sales, marketing, customer service, and upper management

Question

Quizplus · Accepted Answer

Customer interaction is a responsibility shared across various departments within an organization, including sales, marketing, customer service, and upper management. Each plays a role in ensuring customer satisfaction, loyalty, and engagement, making it a collective effort rather than the sole responsibility of a single department.

Customer Interaction Is the Responsibility Of