All of the following are ways a customer-strategy enterprise might meet the goal of maximizing the customer base except:
A) retaining profitable customers and growing them
B) acquiring as many new customers as possible
C) eliminating unprofitable customers
D) customizing products, prices, services, and/or communications for each customer
Correct Answer:
Verified
Q1: All of the following are key questions
Q2: "Customer service" has traditionally been considered to
Q4: Which of the following statements is true
Q5: A customer-strategy organization's first investment should be
Q6: "Relationship governance" refers to which of the
Q7: What is the biggest obstacle for most
Q8: Customer relationship managers will be directly responsible
Q9: In customer-strategy companies, capabilities managers are most
Q10: The purpose of "customer journey mapping" is
Q11: More and more in the past 20
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