The Grand Casino in Tunica uses hosts to make sure patrons it has identified as high rollers are provided with extra amenities so they will continue to patronize the Grand Casino. To determine how satisfied the high rollers are with the service provided by the hosts, the high rollers are randomly surveyed. This represents the _____ stage of the management process.
A) administration
B) evaluation
C) communication
D) implementation
E) delegation

Question

Quizplus · Accepted Answer

The correct answer is the evaluation stage, as the casino is assessing the effectiveness of their strategy to provide high rollers with extra amenities by surveying their satisfaction. This feedback mechanism is a key component of the evaluation process in management.

The Grand Casino in Tunica Uses Hosts to Make Sure