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Teleflora Is an Internet and Telephone Marketer of Flowers and Specialty

Question 159

Multiple Choice

Teleflora is an Internet and telephone marketer of flowers and specialty gifts. Teleflora utilizes 33.000 independent florists who adhere to the highest quality and service standards as prescribed by Teleflora. When orders are placed at the Teleflora toll-free number or on the Teleflora Web site, a company representative contacts the florist nearest to the gift recipient and provides the details so the gift can be sent as ordered. Its primary competitor is FTD, which has 20,000 members. To distinguish itself from the competition, Teleflora publishes the Retail Florist magazine to help florists with their marketing, management, and training activities.
-To take advantage of the trend to display patriotic items in American's homes, Retail Florist recommends florists group various patriotic items into a cohesive vignette. In terms of AIDA, the merchandise grouping is intended to:


A) substitute for the preapproach.
B) create demand for the items.
C) substitute for the trial close.
D) attract attention to the items.
E) avoid customers' objections.

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