Which of the following organizations could institute a total quality management (TQM) program to create for itself a differential advantage over its competitors?

Question

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Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM can be applied to any type of organization, including a travel agency, the U.S. Postal Service, a company that manufactures building insulation, and a retail clothing store. Each of these organizations can use TQM to improve their operations, customer satisfaction, and competitive advantage, regardless of their industry sector.

Which of the Following Organizations Could Institute a Total Quality