The Authors Stated That Managers Who Strive for High-Quality Products

The authors stated that managers who strive for high-quality products and services understand that

A) they must involve the keepers and holders of the culture, build on what all organizational members share, and teach new members how to behave.
B) they should ascertain whether or not standard operating procedures are consistent with the mission, ensure that formal rules are in place to facilitate uniform quality, and provide continual guidance to the workforce.
C) they must solicit and process input from members of the workforce, provide products or services consistent with the mission, and adhere to fairness standards.
D) they must have a clear understanding of the job functions within their area of responsibility, create a sense of commitment among the workforce, and involve members of the workforce in the decision-making process.
E) they are responsible for the success of their functional area, must enforce standard operating procedures through periodic inspections, and ensure that employees are fairly treated.