Harold Timmons is in a position to close a large sale if he conceals certain information that the customer needs to make an intelligent buyer decision. His sales manager encourages him to withhold the information and says "You will not be breaking any law." In this case, the salesperson must be guided by the following ethical guideline:
A) the code of ethics established by the company should guide all ethical decisions
B) caveat emptor
C) the organization's moral tone is established primarily by salespeople who have daily customer contact
D) a salesperson's ethical sense must extend beyond the legal definition of what is right and wrong
E) the customer is king
Correct Answer:
Verified
Q2: Matching
-Monitor(s) the salesperson's ethical conduct on a
Q3: Matching
-Clearly spells out conduct related to gift
Q4: Matching
-Represents the ultimate reasons salespeople have for
Q5: Matching
-Becomes a deterrent to unethical behaviour where
Q6: Matching
-Provides guidelines for a wide range of
Q7: Matching
-Clearly spells out expected behaviour relating to
Q8: Matching
-The highest corporate source of ethical standards
A)
Q9: Matching
-Forces management to ""take a stand"" and
Q10: Matching
-Responsible, in most cases, for interpreting
A) sales
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