To be an active listener, you must focus on the following:
A) the caller's issue and resolution to his or her issue or question.
B) pronunciation.
C) concentration, empathy, acceptance, and responsibility.
D) how well the caller can articulate his or her question or issue.
Correct Answer:
Verified
Q1: The voice you project is determined by
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A)
Q8: Types of Long-Distance Calls include
A) direction assistance
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Q11: If an international telephone call does NOT
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