The First Step to Take When Transferring Calls Is to

The first step to take when transferring calls is to

A) ask the caller for permission to transfer the call.
B) explain to the caller that you are going to transfer the call to someone else who will handle the call.
C) let the caller know that you do not know who would handle the call and you will have to return the call when you locate the appropriate person.
D) let the caller know you are going to transfer the call.