When answering calls for your manager who is NOT in his office, avoid this statement:
A) "He is away from his desk at the moment."
B) "He is away for the day and will return in the morning by 8 a.m."
C) "He hasn't returned from lunch yet."
D) "He is not in the area at this time."
Correct Answer:
Verified
Q1: The voice you project is determined by
Q2: To be an active listener, you must
Q3: To give the person ample time to
Q4: To leave a message, be sure to
Q6: The first step to take when transferring
Q7: When screening calls, avoid the following question:
A)
Q8: Types of Long-Distance Calls include
A) direction assistance
Q9: If it is 4:30 p.m. in Dallas,
Q10: The United States and Canada are divided
Q11: If an international telephone call does NOT
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