Which of the Following Statements About Product Returns Is FALSE

Which of the following statements about product returns is FALSE?

A) According to the National Retail Federation, e-commerce product returns account for approximately eight percent of total retail sales.
B) Product return rates are generally higher in Internet sales than in brick-and-mortar stores.
C) The majority of products returned to an online retailer are defective.
D) Returns consist of both products and packaging.
E) Product return rates vary by type of product, with shoes and clothing some of the most returned items.