Question 1

Discuss the differences between the case view, universalist view, and the contingency view.

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Question 2

__________ refers to the field of management that specializes in the physical production of goods or services.

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Question 3

__________, also called the quantitative perspective, uses mathematics, statistical techniques, and computer technology to facilitate management decision making, particularly for complex problems.

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Question 4

The __________ tells managers that what works in one organizational situation might not work in others.

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Question 5

Management science (or the quantitative perspective) uses mathematics, statistics, and computer technology for complex problem solving, decision making, and recordkeeping. Define the three subsets of management science, and evaluate the usefulness of this management technique in today's workplace, including at least one advantage and one disadvantage.

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Question 6

List the three assumptions associated with McGregor's Theory X.

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Question 7

List three of the basic ideas of scientific management.

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Question 8

The writings of Fayol, Taylor, and Weber provide the foundation for modern management. Identify the school of thought associated with each writer and compare the focus that each writer takes in relation to the organization.

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Question 9

The __________ draws from psychology, sociology, and other social sciences to develop theories about human behavior and interaction in an organizational setting.

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Question 10

The __________ suggests that jobs should be designed to meet people's higher-level needs by allowing employees to use their full potential.

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Question 11

The concept that the whole is greater than the sum of its parts is known as __________.

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Question 12

Discuss the contributions and criticisms of Taylor's scientific management.

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Question 13

Briefly describe systems thinking, including synergy.

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Question 14

The __________ on management emphasizes the importance of understanding human behaviors, needs, and attitudes in the workplace.

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Question 15

The classical perspective emphasizes managing with a rational, scientific approach. The humanistic perspective emphasizes understanding the behavior, needs, and attitudes of those involved in the work process. Isolate two main characteristics of each approach and combine them to form your own hybrid management perspective.

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Question 16

__________ refers to technologies, skills, and processes for searching and examining massive, complex sets of data that traditional data processing applications cannot handle to uncover hidden patterns and correlations.

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Question 17

__________ means that people are involved in their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization and its mission.

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Question 18

__________ refers to managing the sequence of suppliers and purchasers and covers all stages of processing, from obtaining raw materials to distributing finished goods to consumers.

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Question 19

Social media has become a state-of-the-art business leadership tool. Write a short essay that identifies some popular social media platforms and expounds on how they can help managers balance production goals with employee needs.

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Question 20

Briefly describe what happened in the Hawthorne studies, and explain the results and conclusions of these studies.

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Quiz 2: The Evolution of Management Thinking