Steve is the owner of a fine dining establishment in Vancouver. He makes a point of visiting each table during a meal to ensure his customers feel welcome and that their business is appreciated. Guests report that on evenings when Steve is not working, something is missing from their experience. They are commenting on the ________ of this service.

Question

Quizplus · Accepted Answer

Inseparability refers to the fact that services are produced and consumed simultaneously, and the presence of the service provider (Steve) is integral to the customer's experience.

Steve Is the Owner of a Fine Dining Establishment in Vancouver