Assurance refers to employees' willingness to help customers and their promptness in providing service.
Correct Answer:
Verified
Q32: Turnover decreases when employees are able to
Q33: Research shows that positive breaks from service
Q34: The customer's level of satisfaction is influenced
Q35: Quality in services can be specifically defined
Q36: Interactions between service employees and customers are
Q38: Human resource departments are also called human
Q39: Recognizing individual efforts that lead to team
Q40: People are more consistent than machines.
Q41: Labor costs are considerable in many service
Q42: A customer is more likely to return
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents