Question 1

If you are communicating to your co-workers about a product on which all of you have been working for the past six months, it is probably safe to use acronyms related to the product and your company, since you can assume that your audience is knowledgeable about the meanings of those abbreviations.

Accepted Answer

Since your co-workers have been working on the same product for an extended period, they are likely familiar with the acronyms and terminology related to it.

Question 2

If you begin your message with an attempt to establish common ground, you are trying to show that you and your audience share some commonalities of belief that should reduce its resistance to the content and purpose of your communication.

Accepted Answer

Establishing common ground helps to build rapport and trust, making the audience more receptive to the message.

Question 3

In the cultural continuum from the most collectivist to the most individualistic, Japan ranks number one in individualism.

Accepted Answer

Japan is generally considered a collectivist society, emphasizing group harmony and social cohesion over individualism.

Question 4

Collectivist cultures include those of Venezuela, Mexico, and Pakistan.

Accepted Answer

Collectivist cultures emphasize group goals and interdependence, which are characteristic of countries like Venezuela, Mexico, and Pakistan.

Question 5

High self-monitors communicate with others with little attention to the responses they receive to their messages.

Accepted Answer

High self-monitors are highly attentive to social cues and adjust their behavior based on the responses they receive from others.

Question 6

One example of effective impression management is the use of language that is appropriate for the occasion or situation.

Accepted Answer

Using language that is appropriate for the occasion or situation helps create a positive impression and demonstrates social awareness and adaptability.

Question 7

To be an effective communicator, it is important to be able to perceive how others see us as well as whether they are interpreting our words and actions as we intend and to adjust our communicative behaviors to ensure understanding.

Accepted Answer

Effective communication involves understanding others' perspectives and ensuring that our message is received as intended, which may require adjusting our communication style.

Question 8

Because of enormous time pressures, 50 percent of the activities that executives engage in last less than nine minutes, according to a study conducted by Mintzberg.

Accepted Answer

Mintzberg's study on managerial work found that executives often engage in brief activities due to the fast-paced nature of their roles, with many tasks lasting less than nine minutes.

Question 9

According to Mintzberg, the primary role of a manager is decisional. It trumps the manager's informational and interpersonal roles in importance.

Accepted Answer

Mintzberg identified three primary roles of a manager: interpersonal, informational, and decisional, but he did not state that the decisional role is more important than the others. All roles are considered equally important and interrelated.

Question 10

Prospective employers want to know whether you can do the job they have to offer. To put it bluntly, they want to know what you can do for them, not what they can do for you.

Accepted Answer

Employers are primarily interested in how a candidate's skills and experiences can benefit their organization and fulfill the job requirements.

Question 11

Individualist cultures are characterized by all of the following, EXCEPT:

Accepted Answer

Individualist cultures prioritize personal goals and self-expression, often valuing directness and truth-telling over maintaining harmony or saving face, which is more characteristic of collectivist cultures.

Question 12

Members of collectivist cultures would likely be motivated by

Accepted Answer

Collectivist cultures prioritize group goals and achievements over individual success, so members are motivated by opportunities that benefit the group as a whole.

Question 13

___________________is the belief that your own cultural background, including ways of analyzing problems, values, beliefs, language, and verbal and nonverbal communication is correct.

Accepted Answer

Ethnocentrism is the belief that one's own cultural background and practices are superior or correct compared to others.

Question 14

Three essential types of communication that are used to manage impressions are

Accepted Answer

Manner, appearance, and setting are key elements in impression management as they influence how others perceive us in social interactions.

Question 15

To ensure that your messages are received by ____________audiences, you can put key information up front where it is easily accessible.

Accepted Answer

The answer of To ensure that your messages are received...

Question 16

To communicate with _________audiences, you should use a conventional mode of presentation, refer to common knowledge as much as possible, provide appropriate background information, and include lots of definitions and explanations.

Accepted Answer

Non-expert audiences require more background information, definitions, and explanations to understand the subject matter, as they may not be familiar with the topic.

Question 17

Strategies for communicating with __________audiences include using standard technical terms; emphasizing data and displaying using graphs, tables, and equations; making your points clear and easy to find, and avoiding overstating your claims, since doing so may undercut your credibility.

Accepted Answer

Communicating with expert audiences involves using standard technical terms and emphasizing data through graphs, tables, and equations, as they are familiar with the subject matter. It's important to be clear and concise to maintain credibility.

Question 18

When communicating with _________audiences, you should avoid long or complicated sentences, since this may be more difficult for them to follow and comprehend, and the use of slang, colloquial, or other idiomatic vocabulary.

Accepted Answer

The answer of When communicating with _________audiences, you should avoid...

Question 19

Two strategies for dealing with __________audiences are "layering" a written document so that different sections are aimed at different audiences and "democratizing" your message so that all audiences can understand all parts of it.

Accepted Answer

The term "mixed" audiences refers to groups that consist of individuals with varying levels of expertise or interest. The strategies of "layering" and "democratizing" are used to address the diverse needs of such audiences.

Question 20

An audience-centered letter of application would include the following statement:

Accepted Answer

This statement focuses on how the applicant's experience will benefit the employer, making it audience-centered.

Quiz 4: Step Two: Analyze the Audience