Juran advocates the accounting and analysis of quality costs to focus attention on quality problems.
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Q13: ISO 9001:2008 provides background information and establishes
Q14: The ISO 9004:2009 document includes the fundamentals
Q15: Deming provided a clear and precise definition
Q16: Crosby placed more emphasis on management and
Q17: The American National Standards Institute (ANSI) has
Q19: In Deming's view, variation is the chief
Q20: The Deming Award recognizes U.S. companies that
Q21: Six Sigma applies to manufacturing processes but
Q22: Six Sigma involves periodic review of Six
Q23: _ causes of variation arise from external
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