Crosby placed more emphasis on management and organizational processes for changing corporate culture and attitudes than on the use of statistical techniques.

Question

Quizplus · Accepted Answer

This statement accurately reflects the emphasis Crosby placed on management and organizational processes for changing corporate culture and attitudes. While statistical techniques were a part of his overall approach to quality management, he believed that the key to success was in changing the mindset and behavior of employees and leaders within an organization.

Crosby Placed More Emphasis on Management and Organizational Processes for Changing