Deming recommends joint quality planning between customers and suppliers, featuring the exchange of quality-related information.
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Q16: Firms pursuing TQ aim to reduce the
Q17: Multiple levels of review and inspection reduces
Q18: Customers are more likely to switch because
Q19: "Implication" refers to the collection of associations
Q20: One of the benefits of reducing the
Q22: _ refers to customers' investment in or
Q23: Quality customer-supplier relationships are seen from the
Q24: Both RDP and TQ share the idea
Q25: The Resource Dependence Perspective deals with how
Q26: Characteristics of _ include customer retention and
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