Characteristics of _____ include customer retention and loyalty, customers' willingness to make an effort to do business with the organization, and customers' willingness to actively advocate for and recommend the brand and product offerings.
A) customer service
B) customer engagement
C) customer support
D) customer perception

Question

Quizplus · Accepted Answer

The characteristics described in the statement are indicative of a strong level of customer engagement. Customer service and support may contribute to customer engagement, but are not necessarily the only factors. Customer perception is a broader term that may encompass a variety of dimensions beyond the specific behaviors mentioned in this statement.

Characteristics of _____ Include Customer Retention and Loyalty, Customers' Willingness