Quality customer-supplier relationships are seen from the total quality (TQ) perspective as consisting of mutually beneficial partnerships.
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Q18: Customers are more likely to switch because
Q19: "Implication" refers to the collection of associations
Q20: One of the benefits of reducing the
Q21: Deming recommends joint quality planning between customers
Q22: _ refers to customers' investment in or
Q24: Both RDP and TQ share the idea
Q25: The Resource Dependence Perspective deals with how
Q26: Characteristics of _ include customer retention and
Q27: One of the key principles of integrative
Q28: Security concerns in customer-supplier relationships can be
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